News : Altitude Software Solution Wins Best Multichannel Strategy Award
São Paulo; Brazil; June 12th, 2014 -- Altitude Software, a provider in unified customer interaction solutions, announces it has received the Best Multichannel Strategy Award at the CIC Brazil Awards, for the Altitude uCI solution implemented at Metrus - São Paulo Subway Social Services.
The 2014 CIC Brasil Award for Best Multichannel Strategy distinguished the positive impact on customer service achieved by Sao Paulo Subway Social Services (Metrus) using the Altitude uCI customer interaction management solution. Metrus standardized, managed and controlled customer service to social services beneficiaries.
Metrus is a not-for-profit Private Social Services Organization founded by Companhia do Metropolitano de São Paulo (Brazilian Sao Paulo city subway service) to provide health and social services to Metro (Subway) employees and their families. The implementation of the Altitude uCI customer interaction management solution made it possible to automate, prioritize and organize customer service by issues and by audience, while Metrus created specialized customer service teams.
The 2014 CIC Brasil Award is organized by Brazilian Cliente SA Magazine to distinguish best practices in customer relationship management. "We are honored to be recognized by the quality of our solutions and of our work with customers" stated Frederico Dias, Sales and Channel Director for Latin America at Altitude Software. "This award acknowledges our ongoing commitment to innovation and excellent service as a contact center solutions vendor".
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Friday, June 13, 2014
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