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News : Altitude Software Wins Awards for Contact Center Excellence
São Paulo; Brazil; January 27th, 2014 -- Altitude Software, a provider in unified customer interaction solutions announces it has recently received two awards for contact center excellence in Brazil with Altitude uCI solutions implemented at São Paulo Subway Health Services and Folha de São Paulo newspaper.
The XIII ABT Association Award for Best Inbound Operation distinguished the positive impact on customer service achieved by the São Paulo Subway Health Services (Metrus) with the Altitude uCI customer interaction management solution. Metrus has more than 30.000 beneficiaries of its health and insurance services that benefited from faster and better service from its contact center. After implementing the Altitude solution Metrus registered major increases in first call resolution and in the demand for its services due to a positive perception of its customer service.
"We are honored to be regularly recognized by customers for our ongoing commitment to innovation and excellent service as a contact center solutions vendor" states Elaine Ferreira, Altitude Software Executive Vice-President for Latin America. "As a market leader, we strive to meet and exceed customer expectations and deliver maximum value in a wide range of business situations".
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Monday, January 27, 2014