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News : Altitude Software Wins Best Contact Center Technology Solution
Madrid, Spain, July 7, 2014 -- Altitude Software, a provider in unified customer interaction solutions, announces that it has won, together with SERTEL and ONCE Foundation, the "Best Contact Center Technology Solution for the Social Economy" award from Platinum ContactCenter Awards, the contact center industry awards in Spain.
The award distinguishes a joint project with ONCE and SERTEL to provide support and to manage 23.000 handicapped persons employed to sell lottery tickets. The ONCE Foundation (National Organization to Protect Handicapped People) is a social economy organization that has the monopoly of lottery games, granted by the Spanish State. The revenues are channeled to the provision of social services and ONCE have a policy of employing handicapped persons.
SERTEL is a contact center services provider owned by ONCE (and that also has a active policy of employing handicapped persons) that manages over 30 million interactions in a year, from three sites in Barcelona, Madrid and Seville, using the Altitude uCI customer interaction management solution.
Posted by Veronica Silva Cusi, news correspondent
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Thursday, July 10, 2014