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News : Altitude uCI 8 Solution Powers TeleDesk Business Growth
Brussels, Belgium, September 7th, 2015 -- Altitude Software, a global provider of omnichannel solutions to deliver customer experiences, announced that Teledesk, a financial services BPO company in Belgium is reporting increased business growth powered by Altitude uCI 8 customer interaction management solution.
Teledesk, a part of the Innovation Group, is a company specialized in supporting the financial services industry (with a focus on insurance companies and brokers) in handling business processes such has customer service, claims management, telemarketing, etc.
Teledesk is using the Altitude uCI 8 solution primarily to manage outbound campaigns on behalf of insurance companies. "The Altitude solution has enabled Teledesk to take on bigger customers and more campaigns that are more complex in their requirements, segmentation and follow-up" remarks Tijs Corneillie, Information Technology Manager at Teledesk. "It has helped us increase productivity and we profited from the scripting, reporting and monitoring capabilities to strengthen our ability to deliver high quality services"
At present, the company is working with Altitude Software in extending the solution to inbound work and to include chat capabilities. "Altitude Software has been very supportive of our business needs and the solution has proved to be a very flexible, resilient platform for a business with quite complex requirements" stated Mr. Corneillie.
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Tuesday, September 8, 2015