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News : Altitude Wins Best Mobile Customer Technology Project Award
Madrid, Spain, July 2nd, 2015 -- Altitude Software, a global provider of omnichannel solutions to deliver customer experiences, announces that it has won the "Best Mobile Customer Technology Project Award" from Platinum Contact Center Awards, a contact center industry award in Spain, organized by ContactCenter magazine.
The award distinguishes the Altitude Door to Door Solution for Banco Santander, a private bank in Brazil. The solution is a mobile application to support field debt recovery agent activity, fully integrated with the contact center.
"The award is a recognition of Altitude’s commitment to continuous innovation. Constant mobile connectivity creates new opportunities for companies that want to communicate and engage with customers" states Raquel Serradilla, Executive Vice-President for Southern Europe at Altitude Software. "As technology evolves and channels multiply, to optimize the number of customers reached and the amount of revenue recovered is a major challenge for the credit and collection industry"
Today's Tip of the Day - Customer Satisfaction
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About Altitude Software:
Altitude Software is a privately-owned, independent company, and a technology provider in contact center solutions, with its Unified Customer Interaction(uCI) product line. Founded in 1993, Altitude Software has a worldwide presence with more than 17 local offices and 100 partners. Altitude helps leading organizations to improve their relationship with customers, handle mission critical business processes, develop new communication channels, reduce operating costs, ensure legislation compliance, and achieve excellence in customer interaction.
Published: Friday, July 3, 2015