News : Altivon Earns Genesys Gold Partner Status
Phoenix, Arizona April 12, 2018 -- Altivon announced that the company has earned Gold Partner status with Genesys, a provider in omnichannel customer experience and contact center solutions.
"Status as a Gold Partner is a recognition of Altivon’s success and the value we deliver to our customers," said Bruce Andersen, Altivon President and CEO. "With this status comes greater alignment with the Genesys team and insights that will be a huge benefit to our customers."
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"Altivon has a long history of high performance and integrity as both an elite Genesys and former Interactive Intelligence partner," said Paul Rolfe, Genesys Vice President of Global Partners and Alliances. "As a Gold Partner, Altivon has proven its ability to attract and retain customers, making it integral in the delivery of Genesys solutions to the market."
"The customer always comes first for us at Altivon," said Frank Tersigni, Altivon Chief Customer Officer. "Delivering the best solution for each customer requires us to have a deep understanding of their requirements and business objectives and a strong commitment to technical knowledge, service provision, seamless cutover, superior customer care, maximum value and great teamwork. Genesys Gold Partner status is a recognition of our outstanding team members and our success in meeting that commitment."
Posted by Veronica Silva Cusi, news correspondent
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Altivon delivers high value, high impact contact center solutions that enhance contact center operations, elevate the customer experience and evolve as customer and center needs change. Altivon handles all aspects of solution design, deployment, support and on-going improvement. Founded in 1989, Altivon is headquartered in Arizona and operates across North America with deployments internationally. Altivon has delivered contact center solutions based on leading contact center technologies since 1997.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Friday, April 13, 2018
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