News : Altivon Partners with TekVision for Contact Center Testing
Phoenix, Oct 16, 2014 -- Altivon announces that it has partnered with TekVision Technologies to offer specialized testing for contact center systems including IVR, PBX, IP Trunking and Dialers across North America. The Automated Interactive Monitoring and Testing (AIMT) service enables contact centers to identify and resolve customer experience problems, reduce risk associated with maximum and high call volumes, and test new systems prior to cutover. Altivon designs and delivers state-of-the-art contact center solutions that lead to better customer experiences.
"Partnering with TekVision aligns well with our commitment to delivering and evolving contact center solutions that make a meaningful difference in customer experience," said Frank Tersigni, Altivon Executive Vice President. "Over the past two years, Altivon has enjoyed success offering TekVision testing services across Canada and we are excited to participate in their introduction to the U.S.
"Customer experience is an important and growing concern for contact centers in all industries," said Bruce Attridge, TekVision Vice President of Business Development. "Altivon creates contact center solutions that elevate the customer experience and we are pleased to extend our partnership with them to ensure that contact centers across North America consistently identify and resolve issues that could diminish the experience."
Posted by Veronica Silva Cusi, news correspondent
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Altivon delivers high value, high impact unified communications solutions to Contact Centers and the Enterprise. Focused on enabling, enhancing and elevating the experience of an organization 19s employees, partners and customers, Altivon handles all aspects of solution design, deployment, support and on-going improvement. The solution set includes multi-media Customer Interaction Management (CIM), Interaction Process Automation (IPA), Enterprise IP Telephony, Unified Messaging, and Networking. Founded in 1989, Altivon is headquartered in Phoenix, Arizona and has offices across the US and Canada.
Published: Monday, October 20, 2014