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News : Altivon Selected by NAVEX Global for Enterprise Communication and Contact Center Solution
Phoenix, AZ, USA, June 1, 2016 -- Altivon announced it has been selected by ethics and compliance software and services provider NAVEX Global(R) to deliver an enterprise contact center solution and unified communications for the company.
The two largest installations are expected to be in Charlotte, North Carolina and Atlanta, Georgia with additional locations in the western United States. Both business users and contact center agents will be supported by the system.
"We consider our contact center and customer-facing operations to be mission critical," said Troy Weatherford, Manager of Infrastructure Systems at NAVEX Global. "But beyond this we know that quality, not just stability, is key to any ethics and compliance program success. Employees using these systems need to feel a level of attention and focus from the contact center experience that builds their trust in the compliance process. We are looking to Altivon to help us continue our current success in this area."
"To become a leader like NAVEX Global, an enterprise must deliver a consistently high- quality customer experience," said Michael Wiesblatt, Altivon Vice President of Sales. "That experience fosters trust, and grows utilization. We design contact center solutions with this in mind and value working with a business that cares about this as we do."
Posted by Veronica Silva Cusi, news correspondent
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Altivon delivers high value, high impact contact center solutions that enhance contact center operations, elevate the customer experience and evolve as customer and center needs change. Altivon handles all aspects of solution design, deployment, support and on-going improvement. Founded in 1989, Altivon is headquartered in Arizona and operates across North America with deployments internationally. Altivon has delivered contact center solutions based on leading contact center technologies since 1997.
Published: Thursday, June 2, 2016