News : Altivon Selects Vidyo Platform for Video Conferencing
#contactcenterworld, @altivon, @vidyo
Indianapolis, Jun 03, 2014 -- Altivon announces that it has added the VidyoWorks platform from Vidyo to its contact center offering to provide easy to use, HD multi-party video conferencing. Altivon designs and delivers state-of-the-art contact center solutions that lead to better customer experiences.
"Video conferencing is a powerful way for contact centers to interact with customers," said Frank Tersigni, Altivon Executive Vice President. "It promotes a more personal connection, a richer context for discussion and visibility to the customer’s computing environment. Having multiple parties interacting in one virtual room is extremely effective for diagnosis, coaching, briefings and quick how-to’s. The VidyoWorks platform integrates into our contact center solutions and provides unmatched quality, scalability and affordability and runs on the laptops, smart phones, tablets and room systems that our customers already have."
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Altivon delivers high value, high impact contact center solutions that enhance contact center operations, elevate the customer experience and evolve as customer and center needs change. Altivon handles all aspects of solution design, deployment, support and on-going improvement. Founded in 1989, Altivon is headquartered in Arizona and operates across North America with deployments internationally. Altivon has delivered contact center solutions based on leading contact center technologies since 1997.
About Vidyo, Inc.:
Vidyo, Inc. pioneered Personal Telepresence enabling natural, HD multi-point videoconferences on tablets and smart phones, PCs and Macs, room systems, that interoperate with legacy H.323 and SIP endpoints, telepresence solutions and affordable cloud-based video conferencing as a service solution. The VidyoWorks platform allows solution providers to integrate high quality visual communications into their applications, leveraging H.264 Scalable Video Coding (SVC) and Vidyo’s patented VidyoRouter™ technology.
Published: Wednesday, June 4, 2014