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News : Alvaria Announces Expansion of Avaya Partnership

#contactcenterworld, @Alvaria_Inc, @Avaya

Atlanta, GA, USA, May, 2024 – Alvaria(R) is pleased to announce the expansion of our partnership with Avaya, a provider of enterprise customer experience solutions, to include the Alvaria CX™ platform in our joint delivery of enterprise-scale high performance solutions for omnichannel-compliant outbound customer engagement.

Alvaria CX will be available in the Avaya One Source store by the end of May. Alvaria CX expands on the Alvaria capabilities available with Avaya by providing additional compliance options and deployment solutions in the customer environment of choice – on-premises, private cloud, public cloud, virtual private cloud (VPC), hybrid.

Omar Javaid, SVP and Chief Product Officer at Avaya, "The pairing of the Alvaria outbound campaign and compliance management tools with Avaya Experience Platform™ enabled call center agents helps address the needs of Avaya's enterprise customers who have sophisticated outbound engagement strategies and the partners who support them."

"With the addition of Alvaria CX now available as part of the Alvaria portfolio through Avaya and their channel partners, we continue to build our partnership and offer the Avaya global partner network and customers the opportunity to provide premier proactive outreach solutions," said Jeff Cotten, Alvaria CEO.

#contactcenterworld, @Alvaria_Inc, @Avaya

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.alvaria.com


About Alvaria:
Company LogoAlvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
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About Avaya:
Company LogoAvaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
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Today's Tip of the Day - Communication Is Key

Read today's tip or listen to it on podcast.

Published: Friday, May 17, 2024

Printer Friendly Version Printer friendly version

2024 Buyers Guide Employee Engagement Solutions

 
1.) 
ContactCenterWorld

TopPlace2Work.com
Typical Problem!

In-house surveys can be time consuming, cumbersome at best and many staff often don't provide valid feedback as they fear ‘being too honest' with their employer for fear of retribution.

Even some 3rd party ‘managed' surveys can be challenging, costly and then there is no benchmark or significant value other than ‘managed by a 3rd party' approach, which leads to the problem of validity of data, security and integrity plus costs and time required by you.

The Solution!

TopPlace2Work is an easy to use program that allows you to gather valuable data on employee morale and engagement.

2.) 
Motivarnos

Motivarnos.com
Motivarnos helps your efforts in managing a constant recognition system that includes trivias, badges and competition elements that drives performance appraisal while agents have an encouraging environment.
 

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