#contactcenterworld, @Alvaria_Inc, @ciceroinc
Westford, MA, USA, July 19, 2022 -- Alvaria, a provider in enterprise-scale customer experience and workforce engagement management, announced the completion of the acquisition of the Intelligent Analytics Platform from Cicero Inc. The Cicero team, focused on further advancing their solutions for the contact center industry, will join Alvaria in connection with the acquisition. The addition of this capability will accelerate how customers understand consumer and employee behavior to build better workflows with a simpler approach to complex problems with attended robotic process automation (RPA) and desktop analytics.
"It is exciting to complete our first acquisition as Alvaria, adding a skilled team and technology to our already world-class suite of solutions," Said Jeff Cotten, Alvaria Chief Executive Officer. "The Cicero platform will allow some of our largest customers to shave seconds off agent interactions resulting in millions of dollars of savings every year."
As a powerful extension of the Alvaria Automation and Analytics solutions, Alvaria will incorporate the Intelligent Analytics Platform to further enable organizations to reshape customer and employee experiences.
"We now have a robust RPA offering with both attended and unattended RPA in Alvaria Automate," said David Funck, Alvaria Chief Technology Officer. "The solution utilizes data from the agent desktop for insights and optimizations. The events can also trigger attended RPA workflows, supporting automated responses and actions across a wide variety technologies and applications," David continued. "This is an adaptable framework that is responsive to change – and to top it off, there is no coding required."
Posted by Veronica Silva Cusi, news correspondent
Alvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Cicero Inc. provides solutions that enable business transformation of enterprise interactions across companies and government organizations. Cicero XM technology delivers this capability via an innovative combination of desktop integration, automation, presentation and analytics capabilities, built to transform customer interaction into the most powerful marketing and branding asset a company can own.
Published: Friday, July 22, 2022
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