Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties


Here are some suggested Connections for you! - Log in to start networking.

News : Alvaria Inherits The Forum Award Wins for Aspect Software and Noble Systems

#contactcenterworld, @Alvaria_Inc

Westford, MA, USA, May 24, 2021 -- Alvaria, a global provider in customer experience and workforce engagement technology solutions, is delighted to inherit recognition in two categories in the 2021 Supplier and Client Partnership Awards: Operational Transformation with Hoist Finance and Aspect Software, and Workforce Optimisation with Capquest, part of Arrow Global Group plc., and Noble Systems.

In the Operational Transformation category, Alvaria is honored to win with Hoist Finance. In February and March 2020, Aspect Software and Hoist accelerated a six-month roll-out plan of the Aspect Via(R) Platform into just 11 days.

"We are humbled to be recognised by The Forum for our response to the start of the COVID-19 crisis. We were able to redeploy 800 agents working in eleven contact centres across eight countries to the safety of their homes in just a matter of days. We managed this with no downtime and no disruption for our customers. We have been undergoing significant transformation and Aspect have been by our side at every step of the way, thanks to their prompt and reactive professional services team", says Jarkko Heinonen, Chief Digital Officer at Hoist Finance.

Alvaria celebrates Noble Systems' long-term relationship with Capquest leading to the win in the workforce optimisation category with the Noble Gamification and Noble ShiftTrack workforce management solutions. Both organisations have worked hard to ensure that the partnership is a success and that the right solutions are in place and tuned to improve Capquest’s employee engagement and efficiency in managing their teams.

"We’re proud that The Forum has recognised Capquest’s strong, collaborative and creative partnership with Noble Systems. Following the implementation of Noble Gamification, our after-call work reduced, which meant we could devote more time each month to building better financial futures for our customers. It also meant we could improve our Capquest colleagues’ experience as part of the Arrow Global family – something that we’re always striving to do", said Adelle Smith, Operations Director.

"We are very proud of these two wins in the Supplier and Client Partnership Award category. Working with Hoist and Capquest to achieve these awards shows our commitment to the European market and our customer first philosophy", said Patrick Dennis, President and CEO of Alvaria.

The Forum is an independent association established in the UK in 2000, offering a trusted space for professionals in contact centre, field service, back office or retail. The awards were launched to connect the contact centre community and to raise standards in customer operations. 

The Forum Supplier & Client Partnerships Award was judged by a panel of independent experts in recognition of technology partnerships. It is awarded to companies that role model an exemplary strategic supplier and client partnership through best practice implementation and support with demonstrable results and benefits.

"The Partnership Award for Operational Transformation was presented to Aspect and Hoist Finance due to their ambitious new European platform that was delivered through an open partnership built on trust, and a common goal to roll out the solution within weeks", said Phil Anderson, Director at The Forum. "The Supplier & Client Partnership Award for WFO was presented to Noble Systems and Capquest because the judges felt that the two organisations truly worked as one team, with a solution providing huge benefits in planning and colleague motivation".

#contactcenterworld, @Alvaria_Inc

Posted by Veronica Silva Cusi, news correspondent

About Alvaria:
Company LogoAlvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Consider The Options

Read today's tip or listen to it on podcast.

Published: Wednesday, May 26, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide SaaS Solutions


CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)


We help you automate your QA program using artificial intelligence. Why just listen to 6 calls when you can listen to 100% of your calls that too without adding any additional resources.

We empower QAs to get to the right calls, find coaching and training opportunities and improve overall Customer experience.

About us - in 60 seconds!

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =