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News : Alvaria Launches Innovation Lab, Alvaria Horizons

#contactcenterworld, @Alvaria_Inc

Boulder, CO, USA, Apr, 2024 - Alvaria, a provider in contact center infrastructure and workforce engagement software, launches Alvaria Horizons™, a lab dedicated to pioneering new ideas and building innovative technologies that redefine the future of work.

Alvaria emerged from the combination of two influential technology companies—Aspect Software and Noble Systems. Their legacy of innovation and excellence make them a trusted partner for leaders across all industries, from commercial banks to airlines and beyond. 

"I am honored to announce the launch of Alvaria Horizons, a physical space, team, and mindset dedicated to pursuing the unimaginable, unrealistic, and undefined while rapidly bringing the best ideas that redefine the future of work to fruition. Removing limits, thinking experimentally, and coloring outside the lines to build new technology will create the change we need to accommodate the ever-shifting workplace environment." Darryl Kelly, Chief Strategy Officer at Alvaria.

With a rich history dating back to the 1940s, the concept of innovation labs has become a cornerstone of technological advancement in both corporate and academic worlds. Today, innovation labs embedded in many of the world's companies continue to evolve with a focus on artificial intelligence, machine learning, blockchain, and other emerging technologies, with the COVID pandemic accelerating digital transformation.

Alvaria Horizons’ first project redefines how the world’s leading companies use technology to create a new experience of work for their people. Horizons is currently building a platform that gives business leaders the power to transform and personalize their data to fit any business model, need, or objective.

"This type of dedication to innovation is hard to come by in this industry and we’re beyond excited to watch Alvaria embark on this journey with Horizons. The leadership and creative solutions that will come from experimental thinking have the power to create work experiences where every employee feels recognized, connected, and equipped to navigate the challenges of the modern workplace." Rob Nicewicz, Partner at Abry, Alvaria investor.

#contactcenterworld, @Alvaria_Inc

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Alvaria:
Company LogoAlvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
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Today's Tip of the Day - Motivation

Read today's tip or listen to it on podcast.

Published: Monday, April 29, 2024

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2024 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

2.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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