Yerevan, Armenia, Sept, 2019 -- Under the directorship of Dr. Jane L. Mahakian, Founder of Alzheimer’s Care Armenia (ACA), ACA has partnered with Mission Armenia (NGO) to establish the Armenia National Alzheimer’s Caregiver Helpline beginning September 2019. The Alzheimer’s Caregiver Helpline has the endorsement of the Republic of Armenia Ministry of Health and Ministry of Labor and Social Affairs.
The National Alzheimer’s Caregiver Helpline is a sustainable service available to family members and other caregivers who are caring for a loved one with Alzheimer’s disease or other dementias in Armenia. The Alzheimer’s Caregiver Helpline will have trained psychologists available Monday-Friday who will provide the most up-to-date information, education and support for callers to the Helpline.
Callers can obtain disease education, referrals to specialists such as neurologists, supportive services and consultation to discuss behavioral strategies and best approaches.
The Alzheimer’s Care Helpline will be serve as a "first stop" for caregivers in their journey with a loved one with a dementia. Up until recently, little attention has been given to Alzheimer’s disease and other dementias in Armenia.
"In Armenia, dementia is still often treated as a mental illness," comments Dr. Jane Mahakian, Ph.D., Founder of Alzheimer’s Care Armenia. "This is just one of the many obstacles we’re working to overcome by making a concerted, organized effort toward creating sustainable programs and services."
The Alzheimer’s Caregiver Helpline will play a pivotal role in addressing the stigma associated with having a neurocognitive disease, such as Alzheimer’s disease by providing information and education which is now available to all caregivers and others who are caring for a loved one with a dementia.
Alzheimer’s Care Armenia founded by Dr. Jane Mahakian in 2017 with the purpose of raising awareness and developing sustainable solutions for the care and treatment of people with Alzheimer’s disease. This is accomplished by creating programs and services, education and training to family caregivers, health care professionals and medical students and by working directly with Armenia’s institutions for the aged.
Posted by Veronica Silva Cusi, news correspondent
Published: Friday, September 6, 2019
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.
Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!
We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!
Try it free for 45 days!
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.
Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!
Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!
OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.
|6.)||Teckinfo Solutions Pvt. Ltd.|
ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.