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News : Amarinder Launches Helpline to Provide Citizen-centric Services

#contactcenterworld

Chandigarh, India, Aug 20, 2021 -- Chief minister Capt Amarinder Singh virtually launched "Unified State Helpline Number 1100" to provide citizen-centric services and redressing grievances, besides extending the "State Admission Portal" till August 31 to enable students desirous of getting admissions in government colleges across the state in a hassle-free manner.

Amarinder said nearly 42,000 students have already enrolled on the portal. With this common admission portal, 100% admissions would be contactless as applicants would not have to present themselves physically.

On the unified helpline number, the CM said it would help the people in making their life much easier by just clicking a button to avail numerous benefits of these services. He said this newly launched helpline would be soon supported by features like chat, email, WhatsApp and SMS.

He also directed the administrative secretaries to regularly conduct a weekly review of the functioning of their departments and also asked the chief secretary to monitor functioning for ensuring prompt delivery of the citizen services.

Higher education minister Tript Rajinder Singh Bajwa, who also spoke on the occasion, said a long-pending demand of students had been met with the launch of state admission portal to enable them to apply through single application from multiple colleges.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.hindustantimes.com


About ContactCenterWorld:
Company Logo# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
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Today's Tip of the Day - Can You measure It?!

Read today's tip or listen to it on podcast.

Published: Monday, August 23, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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