News : Amaze Completes “Transformation” of Childline’s Digital Service
London, UK, Aug 10, 2016 -- Amaze has completed its digital transformation of Childline, the 24-hour counselling service for children and young people provided by the NSPCC.
Marking Childline’s 30th birthday this year, Amaze and the NSPCC have worked to create a "seamless online experience" across a range of platforms, including the integration of its own call centre workflow systems.
The NSPCC selected Amaze and Episerver after a competitive pitch last year.
Childline required a bespoke solution, capable of guaranteeing the security and anonymity of users. As such, Amaze retired Childline’s existing MOSS system in favour of new Episerver 8.5. and Microsoft Dynamics Case Management.
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
The new, fully responsive platform with enhanced SEO visibility, together with the introduction of new, self-help and peer-to-peer features to the platform, enables children to access self and counsellor-led therapies across a range of devices.
Helena Raven, associate director at the NSPCC, said: "Working with Amaze and young people to design this website was an exceptional experience. We knew that we needed to create something that was technologically robust and able to safely deliver the vital service that so many children and young people need.
"We also knew we needed to use the very best in digital UX and design, in order to meet the growing expectations of young people, and provide the most user-friendly experience for all children, no matter their ability, or how they are feeling."
Natalie Gross, CEO at Amaze, added: "We’re delighted to launch Childline’s new, innovative and ambitious platform. Childline offers such an important service to children and young people and we’re proud to help provide a digital service that safeguards users, providing essential therapeutic support to those in need.
"Our unique partnership with Episerver and our experience with the NSPCC as its lead digital agency has enabled us to understand, advise and implement a successful and improved digital service offering to Childline and its users. The new website will provide a forum for children to talk together, access articles, use therapeutic tools or talk to a volunteer counsellor in a safe haven, where anonymity and security is of absolute importance."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Know Yourself Before You Look At Your Competitors
A 24-hour helpline for children
Published: Thursday, August 11, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...
8x8, Inc. (Nasdaq: EGHT) leverages its patented software technologies to deliver high quality voice solutions with integrated messaging and video to businesses of any size with employees in any locati...
Dialogic is a provider of technologies based on open standards such as host media processing and other multimedia products that enable its customers and partners to deliver mobile, video, IP, and TDM ...