Cape Town, South Africa, June, 2020 -- Global tech provider Amazon says it has created 3,000 new virtual jobs in SA, adding to the country's growing customer services and call-centre services industry.
Lockdowns around the world to curb the spread of Covid-19 have resulted in an increase in remote working and virtual forms of business.
The Silicon Valley-based company said those roles will range from customer service associates to technical experts, who will work virtually and provide 24/7 support to Amazon customers in North America and Europe.
The technical positions will support customer inquiries on devices, digital and Alexa.
This brings Amazon's total permanent workforce in SA to 7,000. The move is likely to bolster an already expanding local customer services industry.
SA is one of the preferred offshore destinations for call centre operations by some multinational companies. The local industry anticipates new opportunities from international businesses.
The industry’s representative body and trade association, Business Process Enabling SA (BPESA), says one of the major outcomes that could work in the sector’s favour after the pandemic is that many clients across the world have found the delivery by their call centre partners badly disrupted to the extent that services have collapsed in some cases.
BPESA has 136 registered members, though not all call centre operations in the country are part of the organisation. The local industry employs about 260,000 people, of whom 65,000 service international markets.
Before Covid-19 and the shutdown, the international segment of the industry was growing at a more than 22% compound annual rate, with 2019 growth at 35%.
Amazon is in the process of filling these posts, saying those interested must have completed Matric or grade 12 or higher. Since these will be virtual roles, applicants will also need a private, quiet workspace and an existing and dedicated internet connection, according to Amazon specifications.
In a statement, Andrew Raichlin, director of Amazon Customer Service in SA, said: "The new jobs reflect our continued commitment to SA’s economic development, and I am proud to have SA be a growing part of our ability to deliver a great experience to Amazon customers around the world and provide employees with the opportunity to work safely from home."
Posted by Veronica Silva Cusi, news correspondent
Amazon.com Inc (AMZN) is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon directly sells, or acts as a platform for the sale of, a very broad range of products, including books, music, videos, consumer electronics, clothing and household products. The majority of Amazon 19s sales are products sold by Amazon, with the remaining amount from third-party sellers. Through year-end 2006, Amazon had approximately 64 million active customers worldwide. In 2006, 55% of Amazon 19s revenue was generated in North America and 45% was generated by its International segment. Within North America, Media was 61% of total sales, Electronics & General Merchandise (EGM) was 34% of the total, and Other revenue was 4%. Within its International segment, Media was 72% of sales and EGM was 28% of sales. Amazon has direct operations in the United States, Canada, France, Germany, Japan, and the United Kingdom. Amazon was founded in 1994 and is headquartered in Seattle, Washington.
Published: Monday, June 22, 2020
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.
Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:
- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios
Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!