News : Amazon Customer Service to Work from Home
Grand Forks, ND, USA, March 2, 2016 -- Online retailer Amazon is planning to move its customer service employees out of its physical office in Grand Forks, a spokeswoman confirmed, but the Seattle-based company said it won't result in job losses.
"All Amazon employees will be able to continue in their current roles working from their homes across North Dakota as a member of Amazon's award-winning Virtual Contact Center," spokeswoman Ashley Robinson said in an email.
Robinson said Amazon's seller support employees will remain in its Grand Forks facility.
The company celebrated 15 years in Grand Forks in 2014.
Robinson said the company is "always evaluating our customer service network to ensure we're providing the best experience for our customers and employees."
Asked when the transition is taking place, Robinson said employees will be given the option "soon."
Posted by Veronica Silva Cusi, news correspondent
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Amazon.com Inc (AMZN) is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon directly sells, or acts as a platform for the sale of, a very broad range of products, including books, music, videos, consumer electronics, clothing and household products. The majority of Amazon 19s sales are products sold by Amazon, with the remaining amount from third-party sellers. Through year-end 2006, Amazon had approximately 64 million active customers worldwide. In 2006, 55% of Amazon 19s revenue was generated in North America and 45% was generated by its International segment. Within North America, Media was 61% of total sales, Electronics & General Merchandise (EGM) was 34% of the total, and Other revenue was 4%. Within its International segment, Media was 72% of sales and EGM was 28% of sales. Amazon has direct operations in the United States, Canada, France, Germany, Japan, and the United Kingdom. Amazon was founded in 1994 and is headquartered in Seattle, Washington.
Published: Monday, March 7, 2016