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News : Amazon Helps Deliver Public Sector Response to Coronavirus

#contactcenterworld, @awscloud

Glasgow, Scotland, Nov 2, 2021 -- Amazon Web Services, a cloud provider, has been helping Scotland’s public sector through the pandemic.

It has worked closely with Social Security Scotland to support a contact centre transition from its conventional base to one that was wholly online in the space of a fortnight, as 509 staff moved to remote working.

The agency, which has offices in Glasgow and Dundee, rolled out the AWS Connect platform from existing cloud infrastructure in order to sustain a range of devolved benefits during lockdown. And the technology giant has also provided the architecture upon which the Protect Scotland contact-tracing app was built.

As Mark Schwartz, enterprise strategist at Amazon Web Services, said during a panel discussion on the Logan Review at Digital Scotland: "At AWS we’re really passionate about what the cloud can do and how it can change society and change business and we love to see the things that our customers are able to do when they have the power of things like the cloud and digital techniques that they can use today."

He illustrated the point by talking about AWS’s non-profit consumers who have been leveraging the company’s considerable data and AI offer to support their work. Schwartz said that the International Centre for Missing and Exploited Children in the US had been able to use machine-learning tools to scan the ‘dark web’ for images of children who are missing, locating leads and passing them to law enforcement.

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We invite you and your colleagues to join us LIVE as we take the highest rated industry conference back on the road in 2022 - join us and the elite in the industry at the 17th annual NEXT GENERATION Contact Center & Customer Engagement Best Practices Conferences!

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He said: "We have what you would call cloud innovation centres where communities can bring challenges to us and our partners, and universities. And we’ll try to work out the best way to solve those challenges. The potential of the cloud and all the other digital techniques that grow up around the cloud do cause fundamental and important and positive change in the world. It’s fascinating and I’m a big fan of it."

Schwartz, who appeared virtually at Digital Scotland, said that the Logan review is a real opportunity for Scotland to improve on its fortunes in the international tech market.

He said: "I think the Logan report is fascinating in thinking through all of the different pieces that have to be there. What I notice is that in a way it is a big macro version of what we see with a lot of enterprises
themselves.

"Within a single company you’ll have a feeling of competition from the outside and pressure to do something; there may be new pockets of innovation within the organisation but leadership has the challenge of how do they use those pockets of innovation to bring about big change."

He added: "A lot of the challenge is in removing the impediments – I’ve seen in organisations people have good ideas and I think in Scotland and throughout the world there are a lot of people with great entrepreneurial ideas. But the question is how much friction is there in trying to get a good idea implemented.

"That’s where a lot of companies fail. What’s brilliant about the Logan review approach is that it accounts for the removing of a lot of barriers for successful innovation, by having capital available, and by having trained people who can support new ideas."

#contactcenterworld, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://futurescot.com


About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - Recruit By Phone

Read today's tip or listen to it on podcast.

Published: Tuesday, November 2, 2021

Printer Friendly Version Printer friendly version

2022 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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