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News : Amazon Imposter Robocalls Reaching 150 Million Per Month

#contactcenterworld, @amazon

Irvine, CA, USA, May, 2021 -- YouMail issued a new robocall threat advisory warning that Americans are consistently receiving between 100 million and 150 million robocalls per month from fraudsters claiming to be with Amazon. These scammers trick consumers into believing that suspicious activities have been identified on their Amazon accounts.

These Voice Phishing ("Vishing") robocalls normally urge recipients to "Press One" to engage with a service representative and take off the phony charges, often in the amounts of $729 or $1,499. However, these calls are not coming from Amazon representatives. They are made by imposters who are really identity thieves seeking to take over the bank accounts of victims and steal their cash.

These are not just harmless nuisance calls. For instance, Amazon imposters recently defrauded a senior citizen in Stockton, Calif., by claiming that $400 had been hacked from her account. The scammers lured the woman into giving away her banking credentials, before they withdrew $40,000 from her bank account and maxed out her five credit cards, according to a police report.

That stolen $40,000 could provide enough money to fund an entire robocall scam operation for 100 million more robocalls, ensuring that every ensuing scam that succeeds would return pure profits, according to Alex Quilici, CEO of YouMail.

"We recommend that consumers do not answer or respond to any calls claiming to be Amazon because the odds are now overwhelming that it will be a scam," Quilici said. "In the current climate, consumers simply can't trust that any calls claiming to be from Amazon are actually from Amazon."

The volume of these calls has increased dramatically over the past 90 days, putting more and more Americans at risk of being scammed. Here are some examples of the types of grammatically incorrect Amazon scams identified by YouMail's threat investigators:

On your account which is billed on your card attached to your Amazon account. The amount charged is $1499. We noticed some suspicious activity on your account. So we have put on hold to this transaction. Please press one now and to report please press two. Thank you.

We strongly recommend please do not access your account on your device for security reasons until your account will not get fixed. For more support speak to our Amazon support team. Press one.

Your customer this is Molly from Amazon. We received one suspicious incoming charge of $729 and your Amazon account from Dayton Ohio for dispute on this charge press one to connect with our Amazon customer care representative. Thank you

Historically, whenever robocall volumes increase from under 10 million calls/month to as many as 150 million calls/month, it is because the scammers are having significant success and are scaling up their operations by adding more call center staff, or by reinvesting some of their earnings to grow their businesses. Finally, as the scams work, we find that more and more copycats set up shop with similar scams, or the scammers start attacking other brands.

At YouMail, we are raising this alarm because these calls are threatening millions and millions of unprotected consumers every month. Users of the YouMail robocall blocking app are protected because the app correctly identifies and blocks such calls automatically. However, these types of fraud calls can be very hard for other consumers to identify, especially when a trusted brand like Amazon is involved.

So long as these widespread scam attacks continue to succeed, they will keep getting worse. In turn, consumers will not only be scammed at an increasing rate, but they will ultimately come to distrust and ignore all communications from those trusted brands.

These call volume estimates come from extrapolating from the call behavior seen by the users of the YouMail call protection app, the same mechanism used for the monthly YouMail Robocall Index.

#contactcenterworld, @amazon

Posted by Veronica Silva Cusi, news correspondent

About YouMail, Inc.:
YouMail, Inc. provides imaginative, intelligent, cloud-based telecommunication services. The YouMail Robocall Index™, which since its launch in in September 2015 has emerged as the nation's definitive source on robocalling data for telecom carriers, smartphone and app companies, and public policymakers. Headquartered in Irvine, Calif., YouMail, Inc. was founded in 2007 and is privately funded.
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About Amazon:
Company Inc (AMZN) is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon directly sells, or acts as a platform for the sale of, a very broad range of products, including books, music, videos, consumer electronics, clothing and household products. The majority of Amazon 19s sales are products sold by Amazon, with the remaining amount from third-party sellers. Through year-end 2006, Amazon had approximately 64 million active customers worldwide. In 2006, 55% of Amazon 19s revenue was generated in North America and 45% was generated by its International segment. Within North America, Media was 61% of total sales, Electronics & General Merchandise (EGM) was 34% of the total, and Other revenue was 4%. Within its International segment, Media was 72% of sales and EGM was 28% of sales. Amazon has direct operations in the United States, Canada, France, Germany, Japan, and the United Kingdom. Amazon was founded in 1994 and is headquartered in Seattle, Washington.
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Today's Tip of the Day - The Experience

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Published: Tuesday, May 18, 2021

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2022 Buyers Guide Automated Call Distributors

Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.


Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
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