News : Amazon Launches Arabic Version of Text-to-Speech Service
Dubai, UAE, April, 2019 - Amazon Web Services (AWS), the subsidiary of Amazon that provides on-demand cloud computing platforms, launched an Arabic version of its text-to-speech service at its summit in Dubai this week.
Amazon Polly, a cloud service that converts written content into human-like speech, is now available in Arabic. The service, available to AWS users, turns Arabic text into lifelike speech using a female voice named Zeina.
AWS said the service supports companies in developing digital products that use speech synthesis for a variety of use cases, including publishing and telephony, automated contact centres, language learning platforms, translation apps, and reading of articles.
Sponsor message - content continues below this message
2020 '15th annual' Global Contact Center World Awards NOW OPEN!
Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there!
Content continues ….
"If you have something like Alexa, it consists of two major components: one is a speech recognition and natural language understanding, and that's a service that we have called Lex. That model doesn't have Arabic in it yet," Dr Werner Vogels, CTO at Amazon.com told Arabian Business in an exclusive interview.
"The second piece of this whole model is text to speech. So how can you engage your customers with spoken words. Basically you can write a script that has whispering, pauses and all sorts of emotions in it."
While Arabic is one of the most widely spoken languages in the world, it consists of 30 dialects. Zeina follows Arabic’s universal form - Modern Standard Arabic (MSA), which tends to sound formal because it differs from day-to-day speaking style, accoirnding to Marta Smolarek, a programme manager in the Amazon Text-to-Speech team.
Dubai’s Emirates NBD, a lender in the emirate, said it is using Amazon Polly to develop new voice banking solutions to better serve its customers.
"Emirates NBD has been an early mover in the region in introducing an AI-powered virtual assistant, helping customers calling the bank to converse in natural language and access required services quickly,: Suvo Sarkar, senior executive vice president and group head – Retail Banking & Wealth Management.
"We are now integrating Amazon Polly in English with our automated call centre for its quality and lifelike voice and to further enhance customer interactions, and looking to integrate Amazon Polly in Arabic soon. Such technologies will also help us improve our internal efficiencies while delivering better customer experiences."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Choosing a Telecom Supplier
More Editorial From Amazon Web Services
About Amazon Web Services:
Amazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
Published: Monday, April 22, 2019
2020 Buyers Guide Cloud Contact Center Solutions
Astute Agent gives your agents everything they need to work cases confidently and efficiently. This modern case management CRM is the preferred choice for Consumer Relations and Customer Care teams who support some of the world’s most prestigious brands.
Astute Agent balances agent efficiency with customer experience. Here’s how:
- Automated email responses
Using natural language processing, Astute Agent reads incoming customer emails and automatically supplies a response to agents to review and send.
- Auto-populated case fields
AI capabilities automatically suggest reason codes, product codes, and other case information, saving agents minutes per case.
- Time-saving case feat...
|9.)||Lieber & Associates|
Technology Acquisition Consulting
L&A provides vendor-independent counsel to select, contract for, design, test, and implement cloud and premise-based systems. The firm has experience with all major vendors and many smaller ones. Lieber & Associates' technology consultants are contact center systems specialists with several decades of experience each.