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News : Amazon Lex Says G’day to Aussie English Support

#contactcenterworld, @awscloud

Sydney, Australia, Sept, 2020 -- Amazon Web Services’ (AWS) chatbot conversational artificial intelligence (AI) Amazon Lex product has added support for Australian English as a language option.

According to the tech provider, the addition of the dialect means that users can utilise Amazon Lex in any region where the services operates to create a conversational interface "that accurately understands the Australian dialect".

Additionally, users can also be responded to with Australian voices through Amazon Polly, AWS’s text-to-speech service that utilises machine learning.

Launched in the Sydney region in January, Amazon Lex uses deep learning powered automatic speech recognition (ASR) to convert speech to text, as well as natural language understanding (NLU) to recognise the intent of text — the same technology that powers Amazon’s virtual assistant Alexa.

#contactcenterworld, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.arnnet.com.au

About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - “Niceness” Alone Doesn’t Create Customer Loyalty

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Published: Monday, September 14, 2020

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