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News : Amazon Names Global Customer Service Boss
May 2, 2014 -- Amazon has tapped its global customer service chief, Tom Weiland, for the top role at the Amazon Fresh grocery delivery business as it gears up for nationwide expansion.
Weiland, who has run Amazon’s global customer service operations and technology since 2005, was recently named VP and general manager of Amazon Fresh, according to his LinkedIn profile. He replaces former Amazon Fresh VP Rick Batye, who retired.
Fresh is Amazon’s growing business that delivers fresh produce, meats and packaged groceries, along with other products, to customers’ doorsteps within 24 hours of ordering. After testing and refining the service in Seattle for more than five years, Amazon began operating Fresh in Los Angeles and San Francisco last year.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
About Amazon Fresh:
AmazonFresh is a subsidiary of the Amazon.com American e-commerce company in Seattle, Washington. It revived the business model of ordering groceries online for home delivery first popularized by such companies as HomeGrocer.com and Webvan in the late '90s.
Published: Monday, May 5, 2014