Pune, India, Oct, 2018 -- Global e-commerce provider Amazon has set up captive call centres in India as it continues to expand its footprint in the country. These captive centres will handle a part of Amazon's buyer and seller services both in India and abroad. First of these centres have been established in NCR region and Pune, according to The Economic Times.
Recruitment for the Pune centre begun last month, the report further said. The two Amazon captive centres will hire close to 1,000 people for both voice and chat services. Amazon is looking for freshers and intermediate pass applicants for both domestic and international support. The pay package will reportedly be between Rs 1.5 lakh and Rs 2.5 lakh.
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Captive centres are wholly owned subsidiaries of companies which are used in place of third party vendors. The Jeff Bezos-led e-commerce provider has been using business process outsouricing companies for handling its buyer and seller support services, but now has decided to change its customer service startegy.
"They are working with third-party providers but they also wanted to set up their own operations. Where they are doing international work, the cost difference between a provider here and their own captive is not that much. And they can put in technology to automate a great deal of the work," an individual in know of the development told The Economic Times.
Back in January, Amazon acquired warrant in StarTek that is tied to the amount of revenue the generated for the Colorado-based business process outsourcing company.
Posted by Veronica Silva Cusi, news correspondent
Amazon.com Inc (AMZN) is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon directly sells, or acts as a platform for the sale of, a very broad range of products, including books, music, videos, consumer electronics, clothing and household products. The majority of Amazon 19s sales are products sold by Amazon, with the remaining amount from third-party sellers. Through year-end 2006, Amazon had approximately 64 million active customers worldwide. In 2006, 55% of Amazon 19s revenue was generated in North America and 45% was generated by its International segment. Within North America, Media was 61% of total sales, Electronics & General Merchandise (EGM) was 34% of the total, and Other revenue was 4%. Within its International segment, Media was 72% of sales and EGM was 28% of sales. Amazon has direct operations in the United States, Canada, France, Germany, Japan, and the United Kingdom. Amazon was founded in 1994 and is headquartered in Seattle, Washington.
Published: Monday, October 29, 2018
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