News : Amazon's Mayday Button Popular Among Users
June 13, 2014 -- Amazon's Mayday feature, which provides on-device tech support all day, every day on the Kindle Fire HDX, has become a popular option among owners.
Three-quarters of Kindle Fire HDX tablet owners are using the Mayday button for IT support and other forms of customer service, Amazon announced. The average Amazon response time to those calls for help is 9.75 seconds.
Amazon introduced the Mayday feature with its Kindle Fire HDX last year. The company's Kindle Fire HDX tablet line allows users to tap a "Mayday" button on their device to get help from customer service. The feature was designed to replace unnecessary calls and make it easier for Amazon's tech support to fix issues. Once users grant access, Amazon's tech support can, if preferred, get on the device to fix problems without requiring any user input. Amazon's tech support can also draw on the screen and walk users through a fix.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Prompt
More Editorial From amazon.com
Amazon.com Inc (AMZN) is a leading global Internet company and one of the most trafficked Internet retail destinations worldwide. Amazon directly sells, or acts as a platform for the sale of, a very broad range of products, including books, music, videos, consumer electronics, clothing and household products. The majority of Amazon 19s sales are products sold by Amazon, with the remaining amount from third-party sellers. Through year-end 2006, Amazon had approximately 64 million active customers worldwide. In 2006, 55% of Amazon 19s revenue was generated in North America and 45% was generated by its International segment. Within North America, Media was 61% of total sales, Electronics & General Merchandise (EGM) was 34% of the total, and Other revenue was 4%. Within its International segment, Media was 72% of sales and EGM was 28% of sales. Amazon has direct operations in the United States, Canada, France, Germany, Japan, and the United Kingdom. Amazon was founded in 1994 and is headquartered in Seattle, Washington.
Published: Monday, June 16, 2014
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