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News : Ambit Launches Conversational AI Platform in AWS Marketplace

#contactcenterworld, @awscloud

Auckland, New Zealand, Aug, 2021 -- Ambit, an Auckland-based conversational artificial intelligence (AI) company, announced the availability of Ambit Edge in Amazon Web Services (AWS) Marketplace.

Ambit Edge, an intent-based enterprise-grade digital employee that provides on-brand, 24/7 customer support will be available to businesses in Australia and New Zealand as Software-as-a-Service (SaaS) in AWS Marketplace, a digital catalogue with thousands of software listings from independent software vendors that make it easy to find, test, buy, and deploy software that runs on AWS.

"Today, consumers expect all brands, regardless of size, to respond with little or no delay. Offering Ambit Edge on subscription makes conversational AI achievable for businesses wanting to increase revenue and improve service levels while managing the cost to serve," says Tim Warren, CEO of Ambit.

Conversational AI allows machines to understand, plan, and respond to human queries in natural languages more fluently than traditional chatbots which have limited abilities. Pre-trained on thousands of industry-specific customer support questions, or ‘intents’, Ambit Edge can guide 50,000 chats per month, including up to 30 different conversation steps.

"Making Ambit Edge available in AWS Marketplace is part of our ecosystem strategy to scale up our distribution channels, adding new learning opportunities to our AI platform. We expect Ambit Edge will appeal to businesses who already have web and social chat, which want the ability to automate and still seamlessly hand off customers to human agents when it makes sense," says Tim Warren.

#contactcenterworld, @awscloud

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.scoop.co.nz


About Ambit:
Ambit is an Auckland-based conversational artificial intelligence (AI) company.Company Profile Page

About Amazon Web Services:
Company LogoAmazon Web Services is a collection of remote computing services that together make up a cloud computing platform, offered over the Internet by Amazon.com. The most central and well-known of these services are Amazon EC2 and Amazon S3.
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Today's Tip of the Day - Where The System Breaks Down

Read today's tip or listen to it on podcast.

Published: Monday, August 30, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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