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News : Ambs Call Center Recognized as One of North America's Best Telephone Answering Services for 2017

#contactcenterworld, @AmbsCallCenter, @atsiorg

Jackson, MI, USA, July 7, 2017 -- Ambs Call Center has been honored with the ATSI 2017 Award of Excellence. This annual award is presented by the Association of TeleServices International (ATSI). ATSI is the industry trade association for telephone answering service providers. Call centers from across North America and the United Kingdom take part in the Award of Excellence program. Ambs Call Center was presented with this year's award at ATSI’s 2017 Annual Convention held at Palmer House Hilton in Chicago, IL.

The program uses independent judges to make test calls to participating call centers. These 'secret shopper' calls occur over a six month time frame. The criteria for scoring includes:

Response time
Courteousness of call center agent
Information accuracy
Knowledge of Account
Overall Impression of Call



"The ATSI Award of Excellence Program recognizes that excellence requires a level of service that considers the caller first in every aspect of the call. The award is earned by a company by judging the handling of calls placed by mystery callers against specific, member-driven criteria," says ATSI President Doug Robbins. "Companies that earn this award are continuously focusing on delivering excellence in customer call handling. It is truly an honor!"

The award started 21 years ago as a means to improve the quality of the telephone answering service industry. It sets expectations and measurements that ensure an excellent customer service experience.

"I am extremely proud of our team for earning this year's award. Making sure that we deliver an exceptional customer service experience to our customers 24/7/365 is no small feat. Seeing our team rise to the challenge has been extremely gratifying," said Aaron Boatin, President of Ambs Call Center.

#contactcenterworld, @AmbsCallCenter, @atsiorg

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.prweb.com


About Ambs Call Center:
Company LogoAmbs Call Center is a family owned 24/7 telephone answering service that helps your business run more efficiently and communicate better with your customers. Potential customers can call at any hour. But if no one’s there to pick up the phone, will you be able to take advantage of the opportunity? With a 24/7 answering service, you can rest assured that no call will go unanswered. Our employees are your on-demand receptionists, just as though they were sitting right in your office. That way you can focus on growing your business while we take care of answering your phones. Telephone Answering Service that helps your business answer when opportunity calls 24/7.
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Today's Tip of the Day - Hours Of Access

Read today's tip or listen to it on podcast.

Published: Monday, July 10, 2017

Printer Friendly Version Printer friendly version

2020 Buyers Guide Knowledge Management

 
1.) 
3Fiftynine

Branches
Combines knowledge management with call support as continue improvement.

2.) 
eGain Corporation

eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

3.) 
FuzeDigital

FuzeDigital offers an affordable yet comprehensive knowledge base to answer your consumers' and staff questions. When assistance is needed, our email management system ensures your timely and accurate delivery of responses. Used by companies large and small that seek to deflect common questions while providing exceptional support.
PH: 425-649-1246

4.) 
Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

5.) 
livepro

Knowledge Management software
livepro are experts in Customer Experience Knowledge Management and are passionate about improving customer experience. livepro is feature-rich yet easy to use, delivering answers to agents – not long complex documents to dig through. This makes customer service quicker, easier and more efficient. Staff require next to no training on complex procedures thanks to livepro’s intuitive design, which brings confidence up and training costs down.
PH: 18442077999

6.) 
ProcedureFlow

ProcedureFlow is a step by step visual guide that supports agents as they navigate company processes. With a knowledge management solution that simplifies complex information, employees can spend less time searching and focus on what they do best. ProcedureFlow’s simple and intuitive platform enables contact centers to quickly and easily create, maintain, and update company processes in real time. With ProcedureFlow, teams can work more efficiently, better serve customers, and drive results that matter most to their business.
PH: 1-888-827-3918

7.) 
Synthetix

Knowledge is your company's most valuable asset. An intelligent Knowledge Base can harness that asset, supporting your customers and empowering your agents.

Purpose-built with your users in mind, the knowledge base stores all information your customers need and search for, from policies to product details. Integral to CX, an intelligent knowledge base allows customers the freedom to self-serve whilst delivering them great results at their convenience.

Internally, the centralised knowledge base equips your employees with all the knowledge they require to assist customers, enhancing not only the way agents work, but the impact on CSAT.

Knowledge can be seamlessly integrated with your customer service tools to ensure complete coherence of information, even when it's updated.
PH: +441279 5555 80
 

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