#contactcenterworld, @swasft, @carequalitycomm
Devon, UK, Oct 5, 2016 -- Improvements must be made to the ambulance service in the South West, following an inspection by the Care Quality Commission (CQC).
South Western Ambulance Service's systems for "caring" were rated as outstanding but other areas required improvements.
These included emergency and urgent care provision and patient transport.
The inspection was carried out in June after a previous CQC report which found the trust's 111 service was inadequate.
In the latest findings inspectors also raised concerns about call centre staff being too busy to report verbal abuse from the public.
Among the areas requiring improvement, the report said the trust had to ensure "work intensity and fatigue" was monitored to mitigate risks to staff.
It also said controlled medicines had to be stored securely in ambulances and cars when crews were not present.
The ambulance service covers the greater South West of England, including include Devon, Cornwall and the Isles of Scilly, Dorset, Somerset, Bristol, Gloucestershire and Wiltshire.
Chief Executive Ken Wenman said the report, which rated the service overall as "requires improvement", was fair.
#contactcenterworld, @swasft, @carequalitycomm
Posted by Veronica Silva Cusi, news correspondent
About South Western Ambulance Service NHS Foundation Trust:
The South Western Ambulance Service NHS Foundation Trust (SWASFT) is the organisation responsible for providing ambulance services for the National Health Service (NHS) in the English districts of Bristol, Bath and North East Somerset Cornwall, Devon, Dorset, Gloucestershire, North Somerset, Scilly Isles Somerset, South Gloucestershire and Wiltshire. The Foundation Trust was authorised on 1 March 2011 by Monitor (the Independent Regulator for NHS Foundation Trusts) to run the ambulance services run previously by the NHS Trust as a result of the merger of the Westcountry and Dorset ambulance services, and the subsequent merger with neighbouring Great Western Ambulance Service on 1 February 2013. This latter merger was announced in 2011, and staff were asked to accept changes in their pay and conditions.
Published: Friday, October 7, 2016
|2.)||All Ears Ltd|
Freemate headsets, and sanitary solutions for headsets
Freemate headsets available, corded and wireless for telephony and USB. 3 year warranty compatible with all model phones. We supply accessories from downleads, USB leads, ear cushions, leatherettes and we service call centre headsets, these are sanitised and repaired or serviced as required.
We supply the corporate environment, Government departments, security, medical and professional offices and meet the needs of many of New Zealand's SOHO market.
We can even develop and create one-off solutions for those with mobility or disability limitations opening up a world of freedom in communications. And we like to have fun on the journey.
PH: 644 9201929
Smith Corona Headsets
3 year warranty compatible with all model phones. Accessories also available. Cords, earpads, etc all factory direct pricing
Since 1998 Headsets123 has been supplying Call Center Grade corded phone headsets, wireless headsets, headset telephones and a wide range of headset accessories to accommodate Medical, Insurance, Financial offices and large Call Centers environments offering you value, comfort, flexibility and increased productivity in your day to day business.
Our offices are located just outside of Seattle, WA. We hope you enjoy our wide range of headsets and accessories.
Based in Dorset, England, JPL designs and manufactures innovative professional telecom headsets. We have a wide range of professional telecom and call centre use headsets in wired, wireless DECT and Bluetooth styles.
Making sure that your customer’s voice can be heard is vital. JPL Telecom ensures that your customer’s experience is first-class. All headsets have our Surround Shield™ noise cancellation to make certain your customer only hears what you want them to hear. Comfortable and attractively designed headsets are built to withstand the constant use in any call centre environment.
Our aim is to continuously improve customer choice, offering a fair price and value to our resellers and end users.
PH: +44 (0)1258 820100
|7.)||Unicom Services Ltd.|
Contact center headsets and conference solutions
Unicom Services Ltd. is a distributor of professional headsets and communication solutions for all possible applications.
Products and Services:
* Headsets for contact center, office, small office and home, mobile phones, computer headsets and adapters.
* Conference systems - audio video terminals, personal and group multipoint conferences.
* Telecom Products - office wired and wireless phones, dect systems, softphones.
* Video conference software for contact centers and offices.
* Unified Communication Solution.
|8.)||Xiamen Mairdi Electronic Technology Co., Ltd|
Call Center Headsets
Mairdi is a professional call center headsets maker in China. We've designed, produced and exported professional communication headsets for 16 years. Our headsets were exported to over 120 countires in the world.
Our headsets are widely compatible with nearly all IP Phones, desk phones, PC and mobiles. They are all noise cancelling and with built-in hearing protection technology. Our headset accessories are Plantronics or Jabra compatible. All the headsets and accessories are CE,FCC, RoHS certificated.