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News : Ambulance Service Improvements ‘Must be Made'
Devon, UK, Oct 5, 2016 -- Improvements must be made to the ambulance service in the South West, following an inspection by the Care Quality Commission (CQC).
South Western Ambulance Service's systems for "caring" were rated as outstanding but other areas required improvements.
These included emergency and urgent care provision and patient transport.
The inspection was carried out in June after a previous CQC report which found the trust's 111 service was inadequate.
In the latest findings inspectors also raised concerns about call centre staff being too busy to report verbal abuse from the public.
Among the areas requiring improvement, the report said the trust had to ensure "work intensity and fatigue" was monitored to mitigate risks to staff.
It also said controlled medicines had to be stored securely in ambulances and cars when crews were not present.
The ambulance service covers the greater South West of England, including include Devon, Cornwall and the Isles of Scilly, Dorset, Somerset, Bristol, Gloucestershire and Wiltshire.
Chief Executive Ken Wenman said the report, which rated the service overall as "requires improvement", was fair.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Involve Staff
More Editorial From South Western Ambulance Service NHS Foundation Trust
About South Western Ambulance Service NHS Foundation Trust:
The South Western Ambulance Service NHS Foundation Trust (SWASFT) is the organisation responsible for providing ambulance services for the National Health Service (NHS) in the English districts of Bristol, Bath and North East Somerset Cornwall, Devon, Dorset, Gloucestershire, North Somerset, Scilly Isles Somerset, South Gloucestershire and Wiltshire. The Foundation Trust was authorised on 1 March 2011 by Monitor (the Independent Regulator for NHS Foundation Trusts) to run the ambulance services run previously by the NHS Trust as a result of the merger of the Westcountry and Dorset ambulance services, and the subsequent merger with neighbouring Great Western Ambulance Service on 1 February 2013. This latter merger was announced in 2011, and staff were asked to accept changes in their pay and conditions.
Published: Friday, October 7, 2016