News : AMC Technology Announces an Addition to Contact Canvas Omni-Channel
Richmond, VA, USA, Aug 23, 2016 -- AMC Technology has announced an addition to its Contact Canvas platform, Omni-Channel for Dynamics CRM, will be available late fall of 2016. AMC’s Omni-Channel supports routing of standard, custom, and even third party entities to agents based on work item priority and agent availability.
"Omni-Channel for Dynamics CRM supports both Unified Service Desk and native HTML5 configurations, providing the most advanced omni-channel solution in the industry with both inbound, outbound telephony support for Avaya, Cisco and Aspect and non-telephony work items all tightly integrated and offered within Dynamics CRM," said Anthony X. Uliano, Founder and CTO of AMC Technology. "AMC’s Contact Canvas Platform continues to go beyond the point to point solutions offered by other companies and our new Omni-Channel product showcases the depth of our platform approach."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Peaks
More Editorial From AMC Technology
About AMC Technology:
AMC Technology is a provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
Published: Friday, August 26, 2016