News : AMC Technology Announces Contact Canvas Is Lightning Ready
Richmond, VA, USA, Dec 15, 2016 -- AMC Technology announced that Contact Canvas, an app that increases contact center agent efficiency and improves overall customer service, is now Lightning Ready, meaning it works with the Salesforce Lightning Experience, a reimagined and modern CRM user experience for every device.
Leveraging the power of the Salesforce Lightning, Contact Canvas is currently available on the Salesforce AppExchange.
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"We are very excited to offer the Lightning Experience to Contact Canvas users. With Salesforce Lightning, organizations have access to contact center functionality on any device, making our solution perfect for mobile or remote staff, traditional contact center agents and really anyone that takes or makes phone calls that could benefit from access to their company’s Salesforce data. Combined with the robust contact center features that we offer through Contact Canvas like omni-channel, inbound and outbound screenpop, click to dial, and campaign dialing, Lightning offers a very far-reaching tool that raises the bar for Customer Service," said Aimee Stinson, Director, Strategic Alliances and Marketing, AMC Technology.
"Companies are looking to transform the way they connect with customers, partners and employees to thrive in the age of the customer," said Kori O’Brien, SVP, App Innovation Partner Sales, Salesforce. "Lightning helps them do this fast with clicks, not code, so they can build and deploy the apps their customers want at the speed of business. By leveraging the power of the Lightning framework, AMC Technology provides customers with an exciting new way to access contact center functionality through any device."
#contactcenterworld, @amctechnology, @salesforce
Posted by Veronica Silva Cusi, news correspondent
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About AMC Technology:
AMC Technology is a provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Friday, December 16, 2016
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