#contactcenterworld, @amctechnology
Richmond, VA, USA, Feb 16, 2021 -- AMC Technology is excited to announce the launch of DaVinci App Gallery– a contact center integration marketplace where visitors can browse a library of CRM and communication integration applications, as well as DaVinci applications to extend agent functionality.
"We’re excited to showcase the flexibility and power of DaVinci with App Gallery. Not only does it illustrate the depth of the platform, but is also a vehicle to engage our customers and build a community," said Anthony Uliano, Founder/ CTO at AMC Technology.
"DaVinci’s iPaaS architecture allows users to extend or build new functionality when they need it. We’re giving the power to the organization to create their ideal contact center instead of settling with a fixed feature solution," said Uliano.
#contactcenterworld, @amctechnology
Veronica Silva Cusi, news correspondent
Source: AMC Technology
About AMC Technology:
AMC Technology is a provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
Published: Wednesday, February 17, 2021
| 2.) |  SPEED & PLUS The SPEED solution solves for service level issues while cost optimizing the environment with automation. Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment. Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires. Speed features: *Automated / Scheduled Temporary Agent Skills Configuration Management *Immediate Temporary or Reoccurring Schedule Skills Configuration Changes *Easy to Use/Operations Administration Focused *Descriptive Monitoring Activity Dashboard *Detailed “End to End’ Audit Trail and Perfor... (read more) |
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