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News : AMC Technology Announces Launch of New Cloud Solution, DaVinci App for Twilio

#contactcenterworld, @amctechnology

Richmond, VA, USA, Oct 16, 2018 -- AMC Technology, a customer service integration platform provider, is launching its newest product, the DaVinci App for Twilio Flex. The DaVinci App for Twilio Flex is currently available for public preview.

"As customer needs expand into cloud-based CPaaS, we’re excited to respond with DaVinci, a product that can speak to pure cloud communication and CRM," said Anthony Uliano, Founder and CTO of AMC Technology.

The CPaaS integrations offered by AMC like Twilio Flex, join the growing library of integrations DaVinci is providing to providers like Microsoft Dynamics, Salesforce and SAP C4C. These DaVinci integrations will add to the breadth of connections AMC already provide with its premise-based platform, Picasso.

"Regardless of which CRM integration (Salesforce, Microsoft Dynamics or SAP C4C) solution customers are using, DaVinci gives them a lot of options for channel integration. Customers could configure Twilio Flex for voice and customer chat and choose a different vendor for SMS, and another vendor for agent-to-agent chatting," said Uliano. "If a customer has simpler requirements, a single app can handle all the channels through a single platform. With DaVinci agents get a single pane of glass for improved customer service."

"I can’t tell you how excited I am about launching DaVinci. We’ve been working behind the scenes for well over a year and it’s great to see our vision come to reality. I look forward to hearing the feedback we receive at Twilio SIGNAL," said Uliano.

#contactcenterworld, @amctechnology

Posted by Veronica Silva Cusi, news correspondent
Source: AMC


About AMC Technology:
Company LogoAMC Technology is a provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
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Today's Tip of the Day - Complaints

Read today's tip or listen to it on podcast.

Published: Thursday, October 18, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Payment Services

 
1.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)
PH: 01442 458300
 

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