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#contactcenterworld, @amctechnology
Richmond, VA, USA, Oct 16, 2018 -- AMC Technology, a customer service integration platform provider, is launching its newest product, the DaVinci App for Twilio Flex. The DaVinci App for Twilio Flex is currently available for public preview.
"As customer needs expand into cloud-based CPaaS, we’re excited to respond with DaVinci, a product that can speak to pure cloud communication and CRM," said Anthony Uliano, Founder and CTO of AMC Technology.
The CPaaS integrations offered by AMC like Twilio Flex, join the growing library of integrations DaVinci is providing to providers like Microsoft Dynamics, Salesforce and SAP C4C. These DaVinci integrations will add to the breadth of connections AMC already provide with its premise-based platform, Picasso.
"Regardless of which CRM integration (Salesforce, Microsoft Dynamics or SAP C4C) solution customers are using, DaVinci gives them a lot of options for channel integration. Customers could configure Twilio Flex for voice and customer chat and choose a different vendor for SMS, and another vendor for agent-to-agent chatting," said Uliano. "If a customer has simpler requirements, a single app can handle all the channels through a single platform. With DaVinci agents get a single pane of glass for improved customer service."
"I can’t tell you how excited I am about launching DaVinci. We’ve been working behind the scenes for well over a year and it’s great to see our vision come to reality. I look forward to hearing the feedback we receive at Twilio SIGNAL," said Uliano.
#contactcenterworld, @amctechnology
Posted by Veronica Silva Cusi, news correspondent
Source: AMC
About AMC Technology:
AMC Technology is a provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
Published: Thursday, October 18, 2018
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