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News : AMC Technology Available via Avaya DevConnect Select Product Program
Richmond, Virginia, March 18, 2014 -- Today, AMC Technology, a provider global provider of enterprise and contact center application integration software, announced that its portfolio of CRM integration solutions will be sold through Avaya, a global provider of business collaboration and communication software and services, through the Avaya Select Product Program in both the Americas and now the European Union.
The DevConnect Select Product Program offers customers a streamlined way to order Avaya-compatible, third-party applications chosen for the powerful capabilities they bring to Avaya’s portfolio.
The CRM integration solutions with AMC Contact Canvas for Microsoft, Oracle, salesforce.com, and SAP, offered through the program, have been compliance-tested for compatibility with Avaya Aura(R) Contact Center. By integrating with an Avaya platform, it makes it easy for companies to extend their call centers, providing basic call functionality, automatic screen pop, activity logging and more, all within their CRM system.
AMC and other companies participating in the Select Product Program are Technology Partners in the Avaya DevConnect Program – an initiative to develop, market and sell third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
"We, at AMC, are very excited about being included in the DevConnect Select Product Program and look forward to continued success in the EU. Through our collaboration with Avaya, we are making it easier for organizations to realize the benefits of computer telephony integration in employee productivity, operations savings, and building stickier customer relationships." -- Aimee Stinson, Director, Customer and Partner Advocacy, AMC Technology LLC, An Avaya DevConnect Technology Partner and Select Product Program Provider
"Through AMC’s Contact Canvas product suite, Avaya is able to offer voice integration spanning across the leading Customer Relationship Management software packages. The Contact Canvas architecture lends itself well to customers that have heterogeneous environments and changing needs as well as the homogenous, steady state customers who are seeking efficiencies to better serve their customers. Avaya is pleased to expand this offering to the European Union." --Eric Rossman, Vice President, Developer Relations, AVAYA
Posted by Veronica Silva Cusi, news correspondent
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About AMC Technology:
AMC Technology is a provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Thursday, March 20, 2014