News : AMC Technology Contact Canvas Now Rated “Avaya Compliant”
Midlothian, VA, USA, July 6, 2016 -- AMC Technology, an integrator of contact center and CRM applications, announced that its Contact Canvas platform is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
The application interworks with many CRM vendors including Microsoft Dynamics, Salesforce, SAP, Oracle Right Now, Oracle Siebel and Desk.com. The application is now compliance-tested by Avaya for compatibility with Avaya Interaction Center 7.3.4.
AMC Technology is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
"Through this compliance testing, AMC demonstrates its continued commitment to providing Avaya customers with proven CRM integration solutions that raise the bar for superior customer service. Customers considering
adding third-party technologies to their Avaya solution can be confident that the Contact Canvas solution is compatible, proven and tested." — Aimee Stinson, Director of Strategic Alliances, AMC Technology
"Technology partners like AMC Technology are helping Avaya meet customer demands for Avaya solutions that improve the contact center experience. Offering products such as AMC’s Contact Canvas in the DevConnect Select Product Program helps Avaya customers easily obtain complete solutions." — Eric Rossman, Vice President, Developer Relations, Avaya
Posted by Veronica Silva Cusi, news correspondent
Source: AMC Technology
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About AMC Technology:
AMC Technology is a provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Monday, July 11, 2016