News : AMC Technology Contact Canvas Now Rated 'Avaya Compliant'
Richmond, VA, USA, July 28, 2015 -- AMC Technology, an integrator of contact center and CRM applications, announced that its Contact Canvas platform is compliant with key Contact Center solutions from Avaya, a global provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance.
Contact Canvas helps businesses by delivering calls to the right agent, automating processes to reduce keystrokes, and increasing agent efficiency. Contact Canvas is now compliance-tested by Avaya for compatibility with Avaya Aura Communication Manager 6.3, Avaya Aura Application Enablement Services 6.3 and Avaya Aura Contact Center 6.4.
AMC Technology is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
"With this compliance testing, AMC demonstrates its continued commitment to providing Avaya customers with proven CRM integration solutions that raise the bar for superior customer service. Customers can be confident in the knowledge that they can successfully and seamlessly deploy this solution in their Avaya contact center."
-- Aimee Stinson, Director of Strategic Alliances, AMC Technology
"Avaya is committed to delivering a comprehensive portfolio of solutions that enable our customers to improve their business outcomes as well as their contact center experience. By successfully completing compliance testing, AMC demonstrates its continued commitment to seamless integration with Avaya products."
-- Eric Rossman, Vice President, Developer Relations, Avaya
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Complaint Management
More Editorial From AMC Technology
About AMC Technology:
AMC Technology is a provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Wednesday, July 29, 2015