Richmond, VA, USA, Dec 2, 2019 -- AMC Technology, a Computer Telephony Integration (CTI) provider, has announced the DaVinci App is now available on Genesys(R) AppFoundry, a singularly-focused customer experience marketplace. The AppFoundry allows Genesys customers from all market segments to discover and rapidly deploy a broad range of solutions that make it easier to interact with consumers, engage employees and optimize their workforce.
The DaVinci App is now available with Genesys PureCloud(R). With Genesys Cloud as its foundation, PureCloud is built for people and built for change. The DaVinci App provides pre-packaged integrations for Genesys PureCloud embeddable framework and PureCloud channels with customer relationship management (CRM) systems.
"As customer needs expand into cloud-based Communications Platform as a Service (CPaaS), we’re excited to respond with DaVinci, a product that can speak to pure cloud communication and CRM," said Anthony Uliano, Founder and CTO of AMC Technology.
Posted by Veronica Silva Cusi, news correspondent
Source: AMC Technology
About AMC Technology:
AMC Technology is a provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service.
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Published: Tuesday, December 3, 2019
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