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News : AMC Technology Launches New Branding

#contactcenterworld, @amctechnology

Richmond, VA, USA, Jan 13, 2020 -- AMC Technology, a Computer Telephony Integration (CTI) provider, is announcing the launch of new branding which includes a new product offering architecture and new visual identity.

"AMC Technology is turning 25 in 2020, we are not a startup anymore and we have proved our expertise in the industry. We wanted to reinforce our promise to our customers by bringing our vision to life with new visuals and reaffirming our commitment to solve contact center challenges with a clearer product offering," said Anthony Uliano, Founder and CTO of AMC Technology.

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Since its creation in 1995, AMC has been offering Computer Telephony Integration to contact centers and bringing dedicated contact center integration expertise to its clients. AMC recently introduced DaVinci, the only full spectrum cloud-centric contact center solution that supports cloud, premise and hybrid environments. The flagship product provides a portfolio of pre-built integration apps that meet business needs now, and in the future.

New product offering architecture

From now on, all AMC solutions will be hosted under the DaVinci umbrella, making it clearer and easier to navigate as we extend our offering portfolio. Further offerings were added to the former Contact Canvas suite, now renamed DaVinci.

To celebrate AMC’s 25th birthday and reinforce its positioning, the brand is getting a fresh look with new logos and visual identity that focus on human interactions and communication. "AMC was born in the nineties; the company is sort of a millennial achieving maturity now. So we wanted to give it a modern and dynamic feel that would bring our vision for positive human interactions into life," said Carole Morris and Mariah Mays from the Marketing team at AMC.

#contactcenterworld, @amctechnology

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prweb.com

About AMC Technology:
AMC Technology is a provider of multi-channel integration solutions that allow contact centers to more efficiently manage all types of customer interactions and deliver superior levels of customer service.

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More Editorial From AMC Technology

Published: Wednesday, January 15, 2020

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2021 Buyers Guide
Get Listed
Recording

1.)

ASC

ASC Recording Insights and neo
ASC Recording Insights guarantees legally compliant recording and analysis of all communication channels in Microsoft Teams - including audio calls (internal and external calls), chat conversations and video meetings.

neo Recording, QM & Analytics address all enterprises with recording needs, especially contact centers. The content of communication becomes accessible and critical information and trends are revealed, providing real-time business intelligence for immediate management action.

2.)

Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

https://callcenterstudio.com/

3.)

Geomant

Microsoft Teams Cloud Recording Service
Geomant offers a fully managed recording service for those organisations who need to address compliance or quality management while working on Teams. The Service utilises Verint’s market leading recording technology and is hosted by Geomant in Microsoft Azure. Our managed service approach is unique in that it allows organisations to benefit from advanced recording features, all while being free from any technical infrastructure or maintenance requirements that come with a traditional on-premises set up.

4.)

Lieber & Associates

Recording System Consulting
L&A provides vendor-independent consulting services to select, contract for, test, and implement contact center recording systems. The firm's consultants specialize in contact center I.T. and have several decades of experience each with all major and many smaller makers of phone and call recording systems.

5.)

Numonix

IXCloud
Numonix's IXCloud is one of the first fully managed compliance recording solutions for Microsoft Teams. IXCloud securely records, stores and analyzes interactions in the cloud without physical or virtual servers. As a fully managed Azure-based, Software-as-a-Service cloud interaction recording solution, IXCloud takes interaction capture into the future. It enables instant and elastic scalability to support business growth and provides the necessary tools to enhance business performance while maintaining compliance. IXCloud redefines versatility with its OpenAPI framework that enables application development. Companies and third-party developers benefit from IXCloud native capture technology, whether it be integrating with internal systems or building a third-party application.

6.)

Nuxiba Technologies

CenterWare
Enterprise recording management for storage, retrieval, playback, and monitoring communications throughout your contact center.

Record screen activity and calls across agent workstations, measure and monitor quality levels across all campaigns and analyze recordings to capture first-hand customer data and requirements.

Easly access all recordings and critical information to provide improved customer experience, sales, and productivity!

7.)

OrecX

Oreka TR
Oreka TR total recorder includes all of the call recording capabilities you will need, at about half the cost of competing for call recorder solutions, including screen recording, mobile phone recording, live monitoring, on-demand recording, multi-tenancy, multi-site recording, audit trail, call exporting, retention management, auto-tagging (for speech analytics and phrase spotting) and so much more.

8.)	PCS Software PCS GD Call recording solution fully integrate to all main pbx solutions.

9.)

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS enables organizations to adhere to all compliances with its inbuilt call recording software and also has an option for screen recording. With centralized repository of all voice logs, its easy to maintain & retrieve all voice files and have a central control in case of multiple branches set up.