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News : MetroPCS Deploys Amdocs Enterprise Payment Processing
St.Louis, June 3, 2014 -- Amdocs (NASDAQ: DOX), a provider of customer experience systems and services, announces that MetroPCS(R), a brand of T-Mobile US, has deployed the Amdocs Enterprise Payment Processing solution. The solution is part of a strategic multi-year agreement to enable MetroPCS to enhance and optimize its customers’ electronic payment options, while reducing the operational costs associated with customer payments.
MetroPCS is using Amdocs Enterprise Payment Processing solution, a multi-channel payment gateway service, to offer its customers electronic payment options across all channels including Interactive Voice Response (IVR), web portal, SMS or through an agent in the contact center. The solution also enables "smart tender steering" which processes payments using the most cost-effective transactional method to minimize transaction fees and maximize revenue. The private cloud-based solution is run from an Amdocs managed services data center and interfaces with multiple banks and other financial institutions, as well as contact center services.
Posted by Veronica Silva Cusi, news correspondent
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Amdocs Limited is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey).
MetroPCS provides No Contract Cell Phones and Low-Rate Prepaid Plans with Unlimited Talk, Text and Web on Android Phones, 4G LTE network and more.
Published: Thursday, June 5, 2014