News : SingTel Leverages Amdoc's Technology
St. Louis and Singapore, Dec. 16, 2014 -- Amdocs (NASDAQ: DOX), a provider of customer experience solutions, announces that it has been selected by Asia's communications group, SingTel, for a business transformation project in its key markets, Singapore and Australia.
SingTel will leverage Amdocs' technology to enhance and differentiate its customer experience. Billing and customer support for retail, enterprise and government customers will be migrated onto a single platform, giving SingTel a holistic view of its customers. This will lead to greater customer satisfaction and efficiency in customer engagement and productivity for the Group.
Amdocs will deliver a single integrated solution based on its latest customer experience systems product suite (CES 9.2) that will consolidate support across all businesses (wireless, wireline, broadband internet and television) and networks (2G, 3G and LTE). This will be rolled out over three years.
Posted by Veronica Silva Cusi, news correspondent
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Amdocs Limited is a provider of software and services for billing, customer relationship management (CRM), operations support systems (OSS). Its traditional clients are telecommunications "Tier-1" and "Tier-2" providers such as AT&T Mobility, AT&T U-Verse, Cable One, Cablevision, Comcast, DirecTV, Jupiter Communications, Sprint-Nextel, T-Mobile, Sensis, Vodafone, Bell Canada, Fido Solutions and Rogers Communications (both of which use the ICM/CRM application). The company also offers outsourced customer service and data center operations. Headquartered in Chesterfield, Missouri, Amdocs has more than 17,000 employees and serves customers in more than fifty countries (the Registered office of the company is in the Island of Guernsey).
Singapore Telecommunications Limited, commonly abbreviated as SingTel, is a Singapore telecommunications company
Published: Friday, December 19, 2014
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