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News : Ameriabank Launches its Contact Center
Yerevan, May 6, 2014 -- On May 5 Ameriabank launched its Contact Center that will operate around the clock seven days a week.
"Round the clock availability is unprecedented in Armenia's banking system. This will allow customers to make use of the Contact Center’s services on any day and at any time," the bank said in a press release.
The Contact Center operates on AVAYA platform. It enables to effectively manage the work of the Contact Center in an on-line mode by segmenting all incoming calls and ensure correct and accurate mass communication.
Ameriabank’s Contact Center’s staff is highly qualified, having had a special training courses in banking and customer services.
Ameriabank plans to further develop the Contact Center by reorganizing it into a virtual branch of the bank to make a variety of services available to customers 24 hours seven days a week.
Posted by Veronica Silva Cusi, news correspondent
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Ameriabank CJSC is a universal bank offering corporate, investment and retail banking services.
Published: Thursday, May 8, 2014