News : American Eagle Financial Credit Union Selects eGain for Omnichannel Member Service
Sunnyvale, CA November 7, 2017 -- eGain (NASDAQ: EGAN), a provider of cloud-based customer engagement solutions, announced that American Eagle Financial Credit Union, a full-service financial institution, selected eGain Knowledge+AI to provide member service across contact centers and branch offices.
American Eagle FCU conducted a search for an omnichannel knowledge management system - an application designed to capture all the information within an organization and make it easily available to employees, especially customer service, as well as website visitors. The Credit Union selected eGain based on its rich functionality, consultative guidance, and proof points.
"Providing consultative service across broad financial product portfolios with rich features requires agents to grow 30-pound brains," said Ashu Roy, eGain CEO. "We are delighted to make it easy for American Eagle FCU employees to serve their members."
2018 Top Ranking Performers Present:
CONTACT CENTER & CUSTOMER ENGAGEMENT
BERLIN - ORLANDO - MACAOFIND OUT MORE!
Today's Tip of the Day - Assisted Transfers
More Editorial From eGain Corporation
About eGain Corporation:
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected customer journeys in an omnichannel world.
Published: Wednesday, November 8, 2017
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web, and contact centers help clients deliver connected custom...
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience w...