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StoreNews : American Express Laying Off 150+ Employees from Utah Call Center
#contactcenterworld, @americanexpress
West Valley City, UT, USA, Aug 10, 2016 -- American Express has announced it will lay off at least 150 people from its call center in West Valley City.
According to company spokesman Daniel Clayton, 250 people were laid off Tuesday from the company's Global Servicing Network department. However, Clayton said, roughly 100 jobs with similar pay and benefits will shift to home-based positions and will likely be filled by many of those newly laid off employees.
The net job loss anticipated for Utah is estimated between 150-170, Clayton said. He said those jobs will be eliminated entirely and not outsourced somewhere else.
Clayton said American Express does not plan to close its West Valley City facility at this time, but he would not speculate about the future.
#contactcenterworld, @americanexpress
Posted by Veronica Silva Cusi, news correspondent
Source: http://kutv.com
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About American Express:
American Express is a leading global payments, network and travel company founded in 1850. American Express operates in over 130 countries around the globe. Since its founding in 1850, American Express has conducted business according to several guiding principles that over the years have become inextricably linked with the company’s brand, products, services and its people.
Published: Thursday, August 11, 2016
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