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News : American Express Laying Off 150+ Employees from Utah Call Center

#contactcenterworld, @americanexpress

West Valley City, UT, USA, Aug 10, 2016 -- American Express has announced it will lay off at least 150 people from its call center in West Valley City.

According to company spokesman Daniel Clayton, 250 people were laid off Tuesday from the company's Global Servicing Network department. However, Clayton said, roughly 100 jobs with similar pay and benefits will shift to home-based positions and will likely be filled by many of those newly laid off employees.

The net job loss anticipated for Utah is estimated between 150-170, Clayton said. He said those jobs will be eliminated entirely and not outsourced somewhere else.

Clayton said American Express does not plan to close its West Valley City facility at this time, but he would not speculate about the future.

#contactcenterworld, @americanexpress

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Posted by Veronica Silva Cusi, news correspondent
Source: http://kutv.com

Today's Tip of the Day - Measuring Performance

Read today's tip or listen to it on podcast.

Related Editorial

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  • Singapore Customers Among the Most Demanding of Customer Service Standards
  • Affluent Indians Willing to Pay Premium for Better Customer Service: Survey
  • ProSphere Hires 100 Employees in Bossier City
  • Simi Valley Call Center to Hang It Up

More Editorial From American Express

  • Affluent Indians Willing to Pay Premium for Better Customer Service: Survey
  • Singapore Customers Among the Most Demanding of Customer Service Standards
  • American Express Opens Employment Center in Broward
  • Amex BPO Expansion Banking on Philippine’s Great Talents
  • Shoppers Punish Retailers for Poor Customer Service
  • Poor Customer Service Reveals Training Shortcomings

About American Express:
American Express is a leading global payments, network and travel company founded in 1850. American Express operates in over 130 countries around the globe. Since its founding in 1850, American Express has conducted business according to several guiding principles that over the years have become inextricably linked with the company’s brand, products, services and its people.
         

Published: Thursday, August 11, 2016

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