News : American Outsourcer Wins GOLD in Regional Top Performer Awards!
American Outsourcer Wins GOLD in Regional Top Performer Awards!
USA - Callzilla an outsourcing omni channel service provider company won several awards recently! They won Gold Medal for Client Services Manager, the Silver medal for Best Customer Service Professional and Best Contact Center Supervisor and Bronze for Best Outsourcing Partnership in the most prestigious contact centre awards program in the World run by ContactCenterWorld.com – the largest association for Contact Center & Customer Engagement Best Practices.
The awards, the 10th Annual Top Ranking Performer Awards recognize the best contact centers and professionals working within the industry all around the World. The program is split into 3 regional events - Americas, Europe Middle East & Africa, Asia Pacific and only the best in each region qualify to present their case to an esteemed audience of industry peers who then determine who is the best and who qualifies to represent the best in the region to share best practices at our annual global best practices conference in Las Vegas 2-5th November 2015 (www.ContactCenterWorld.com/conferences)
Every year industry professionals from around the World join the event in Vegas to learn from the best all around the World. An expected audience of around 200+ executives from over 30 nations will attend the Las Vegas conference and hear from Callzilla and other top performers as they share their secrets of success with the audience who in turn go away with hundreds of best practice ideas to improve their contact center. It’s been likened to the Olympics as so many nations best share what they do and the only event of its kind in the World.
The awards annually attract over 1500 entrants (across 30+ categories and covering centers from the very small to the largest) from 50 nations worldwide and Callzilla had to persuade judges all around the World they are worthy to be finalist and be eligible to present at the ContactCenterWorld.com Best in Americas regional conference in Orlando in June where they won GOLD. Every year ContactCenterWorld.com runs the global awards program and the 2016 awards are already open for entrants all around the world to enter (www.ContactCenterWorld.com/worldawards)
Raj Wadhwani, President of ContactCenterWorld.com added "We congratulate Neal and his team at Callzilla. It was exciting to hear their people share best practices and this re-enforces everything the company has said in the process – people are critical to their success! The fact Neal sent a team to the awards to share what they do really confirms that people are at the heart of their business – often corporations say this but don’t show this, Neal and his team are great examples for others to follow"
Neal Topf, President of Callzilla: ‘As first time participants in the ContactCenterWorld Americas 2015 Awards, we’re really proud of our involvement with Raj and his group. The week we spent in Orlando was packed with industry learnings and some of the best networking available. I couldn’t be happier for my team: Sylvia Caballero, Liliana Ramirez, and Alejandro Vargas for their hard work and dedication to our clients and customer experience. We look forward to continued and active involvement in ContactCenterWorld for many years to come’
Wadhwani added "We are excited to invite Callzilla to the global best practice event in Las Vegas (2-5th November 2015 www.ContactCenterWorld.com/conferences) where they will represent United States and the best in Americas and share their ideas alongside the best in Europe, Middle East & Africa and Asia Pacific and we will crown the best in the World at that event. For companies who enter these awards and go on to compete, the benefits are huge – not only can they win awards, they also benefit from global exposure and they learn from the best of the best in the industry so become even better! It’s like being surrounded by the elite who share ideas – everyone wins, especially those who come along to learn true best practices and are there to just listen to the hundreds of ideas"
Callzilla is a customer experience-focused provider of outsourced contact center solutions. Using a training and quality assurance based approach to customer interactions, Callzilla offers omni channel solutions covering phone, chat, SMS, social media, and video chat in English and Spanish. Callzilla helps companies acquire and care for their customers, emphasizing the treatment of customers and the timely, proactive resolution of their concerns. Callzilla is headquartered in Miramar, Florida where all mission critical infrastructure and intellectual property is hosted, and originates its contact center operations out of Bogota, Colombia.
ContactCenterWorld.com is the Global Association for Contact Center and Customer Engagement Best Practices and is the largest networking group for contact center industry professionals with over 145,000 professional members. Founded in 1999, ContactCenterWorld.com helps members improve service, performance, reduce costs, enhance sales and employee engagement.
Find out more at www.ContactCenterWorld.com.
Download our iPhone/Android app – details at www.ContactCenterWorld.com/App
About the Top Ranking Performer Awards
The annual Top Ranking Performer Awards was established in 2006 and is regarded by some as the Olympics of the contact center world as companies from all around the world compete for these prestigious awards and recognition. The 2016 awards are open already – details at www.ContactCenterWorld.com/worldawards
About the Top Ranking Performers Conferences
The annual Top Ranking Performer Conference was co-established in 2006 to run alongside the Top Ranking Performer Awards and is the most recommended industry conference in the contact center World. Delegates from all over the world attend and hear best practices shared by those who run centers. 4 events are run annually – one in Asia Pacific, one in Europe and 2 in North America – details at www.ContactCenterWorld.com/conferences
Today's Tip of the Day - Running Multiple Contact Centers
ContactCenterWorld.com – is the website for the Global Association for Contact Center and Customer Engagement Best Practices. The association has a truly global footprint and supports 145,000 members from enterprises large and small with ideas, information and support tools including best practice awards, conferences and certification. Join today, FREE personal membership available at this link http://www.contactcenterworld.com/register.aspx and start networking and learning best practices. Contact Center World. (www.ContactCenterWorld.com), The Global Association for Contact Center & Customer Engagement Best Practices.
Callzilla is an customer experience-focused contact center boasting high quality omni-channel, customer-centric solutions, in both English and Spanish.
Published: Wednesday, July 29, 2015