Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

[HIDE]

Here are some suggested Connections for you! - Log in to start networking.

MEMBER
Mohammed Albadrani
Security System Coordinator
5
MEMBER
Olebogeng Khubile
Senior Manager Client Operations
372
MEMBER
Thamer Noori
Director of Industrial Security and Safety Dept.
61
EXECUTIVE MEMBER
Hoyi Kharisma Anjani
Information System Management
265
EXECUTIVE MEMBER
Jim Thomsen
VP of Customer Success
327

News : Americollect Partners with Noble Systems

#contactcenterworld, @Alvaria_Inc, @Americollect

Atlanta, GA January 27, 2021 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is pleased to announce that Americollect has selected the Noble(R) Gamification solution. The partnership will provide technology to help the company improve its employee engagement and provide a better customer experience for its collection activities.

Americollect offers debt recovery services for medical organizations, treating patients with respect and dignity to create a relationship of trust.

Americollect understands the complexities of collections, from treating patients with respect and earning their trust, to managing a variety of regulations. Keeping its employee team engaged and ensuring they have the training and knowledge to meet the company’s standards is critical to their success. A well-tuned Gamification program to encourage professional development, recognize employee achievements, and reward them for attaining goals is an important piece of their operational strategy. Noble Gamification will allow Americollect to enhance its existing programs, replacing its manual contests with automated engagement tools.



JoAnn Bartolameolli, Director of Operations/Collections at Americollect, said, "Treating our customers and their patients Ridiculously Nice is priority one in our unique approach to collections, and it helps us achieve consistently higher recovery results and satisfaction than our competitors. Finding the right partner to help us keep our teammates engaged and help promote a consistent customer experience was important – especially as we quickly moved our team members to work from home in response to the pandemic. We are excited to achieve productivity and efficiency gains with Noble Gamification, while also boosting performance. We chose Noble Systems as our partner because of their proven experience in delivering significant results for collections environments and their understanding of the challenges that our market faces."

"Americollect has set a very high standard for its services and is one of the industry leaders in medical collections," said Chris Hodges, Noble Systems SVP sales and marketing. "We look forward to working with them to manage their employee experience, so they can achieve even higher satisfaction, performance and revenues. Our exclusive Gamification Success Director (GSD) offers a value-added service to work directly with the client’s Game Master in a consultative role to ensure that their ROI is optimized on a sustained level, beyond the initial implementation uptick."

#contactcenterworld, @Alvaria_Inc, @Americollect


About Alvaria:
Company LogoAlvaria was founded through the merger of Aspect Software and Noble Systems, technology leaders in Customer Experience (CX) and Workforce Engagement solutions. Our name is derived from Latin for “hives” – nature’s perfect form for millions of years – bringing you solutions that are scalable, resilient and secure, with efficiency, speed and pinpoint accuracy.
Company RSS Feed   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Disability Laws

Read today's tip or listen to it on podcast.

Published: Thursday, January 28, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Speech Technology

 
1.) 
Premium Listing
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


2.) 
Daisee

Daisee
Daisee builds technology that empowers people to solve problems by making interactions simple and smart so they can have a more significant impact, be more productive and be better at what they do. We believe incremental improvements carry huge potency and provide exponentially greater change for the better.

Genesys customers can now automate risk and quality management using Daisee’s speech and sentiment analytics and remediation workflow software. Daisee helps improve customer experience, ensure regulatory compliance, identify missed commercial opportunities & training requirements as well as provide valuable insights back to the business directly from the frontline – the true voice-of-...
(read more)

3.) 
Eckoh

EckohASSIST
Advanced speech recognition and natural language expertise that routes callers by simply asking ‘how can I help you?’. It allows customers to use their own words to ask for what they want and steers them to the right place.

Menus are eliminated altogether and contact centres can use a single inbound telephone number.
 

About us - in 60 seconds!

Submit Event

Upcoming Events

The 19th EMEA Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 5231 
The 19th Asia Pacific Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 5564 
The 19th World Final Annual Best Practices Conferences are here! Meeting Point for the World's Best Contact Center & CX Companies Read More...
 526 

Newsletter Registration

Please check to agree to be placed on the eNewsletter mailing list.

Industry Champion Award Leaderboard

Most active award entrants in the past 48 hours! - Vote for Others / About Program
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total = 1
session page-view-total = 1
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =