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News : Americollect Partners with Noble Systems

#contactcenterworld, @noblesystems, @Americollect

Atlanta, GA January 27, 2021 -- Noble Systems Corporation, a global provider in omnichannel contact center technology solutions, is pleased to announce that Americollect has selected the Noble(R) Gamification solution. The partnership will provide technology to help the company improve its employee engagement and provide a better customer experience for its collection activities.

Americollect offers debt recovery services for medical organizations, treating patients with respect and dignity to create a relationship of trust.

Americollect understands the complexities of collections, from treating patients with respect and earning their trust, to managing a variety of regulations. Keeping its employee team engaged and ensuring they have the training and knowledge to meet the company’s standards is critical to their success. A well-tuned Gamification program to encourage professional development, recognize employee achievements, and reward them for attaining goals is an important piece of their operational strategy. Noble Gamification will allow Americollect to enhance its existing programs, replacing its manual contests with automated engagement tools.



JoAnn Bartolameolli, Director of Operations/Collections at Americollect, said, "Treating our customers and their patients Ridiculously Nice is priority one in our unique approach to collections, and it helps us achieve consistently higher recovery results and satisfaction than our competitors. Finding the right partner to help us keep our teammates engaged and help promote a consistent customer experience was important – especially as we quickly moved our team members to work from home in response to the pandemic. We are excited to achieve productivity and efficiency gains with Noble Gamification, while also boosting performance. We chose Noble Systems as our partner because of their proven experience in delivering significant results for collections environments and their understanding of the challenges that our market faces."

"Americollect has set a very high standard for its services and is one of the industry leaders in medical collections," said Chris Hodges, Noble Systems SVP sales and marketing. "We look forward to working with them to manage their employee experience, so they can achieve even higher satisfaction, performance and revenues. Our exclusive Gamification Success Director (GSD) offers a value-added service to work directly with the client’s Game Master in a consultative role to ensure that their ROI is optimized on a sustained level, beyond the initial implementation uptick."

#contactcenterworld, @noblesystems, @Americollect


About Noble Systems:
Company LogoNoble Systems Corporation is a global provider of contact center, workforce engagement, and analytics technologies, offering premise, cloud, and hybrid platforms. Noble Systems has been providing innovative solutions for more than 30 years.
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Today's Tip of the Day - Make Self Service A Breeze

Read today's tip or listen to it on podcast.

Published: Thursday, January 28, 2021

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2021 Buyers Guide Visual Communications

 
1.) 
SJS Solutions

Optymyse
Optymyse is a unique neuroscience-based approach which takes care of your most valuable asset - your people. Using a scientifically supported formula, Optymyse delivers stunning visuals which unlock the full potential of your contact centre whilst protecting the mental wellbeing of all of your employees.

2.) 
TeamViewer

Co-Browsing Integration
Co-Browsing is the practice of web-browsing where two or more people are navigating through a website on the internet. Software designed to allow Co-Browsing focuses on providing a smooth experience as two or more users use their devices to browse your website. In other words, your customer can permit the agent to have partial access to his/ her screen in real-time.
 

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