Lincoln, NE, USA, Mar, 2023 - For the 16th consecutive year, the Ameritas group division earned BenchmarkPortal's Center of Excellence certification. It is an award in the customer service and support industry. To earn it, contact centers must meet or surpass strict standards each year.
Ameritas is one of only a handful of companies to earn Center of Excellence certification for 16 years in a row. This honor places Ameritas in the top 10 percent of all participating insurance industry contact centers in North America.
For the 16th consecutive year, the Ameritas group division earned BenchmarkPortal's Center of Excellence certification.
"BenchmarkPortal is the gold standard in customer experience initiatives, and our 16th Center of Excellence award is proof that our call center associates' commitment to customer service and support is among the most elite in the industry," said Kelly Wieseler, executive vice president, group division, at Ameritas. "We are honored to have our efforts recognized yet again by the largest database of call center metrics in the world."
Bruce Belfiore, BenchmarkPortal CEO said, "Maintaining high levels of excellence over so many years is a wonderful testimony to a contact center's frontline associates and management teams, who support and encourage this type of commitment to excellence. I believe the Ameritas group division's contact center professionals have shown exceptional dedication."
Posted by Veronica Silva Cusi, news correspondent
About Ameritas Life Insurance:
Ameritas Group, a division of Ameritas Life Insurance Corp., a UNIFI company, has served customers since 1959 and today provides dental, eye care and hearing care products and services for more than 65,000 employer groups, insuring or administering benefits for more than 4.8 million people nationwide. Ameritas has one of the largest PPO dental networks in the country with over 160,000 provider access points. In New York, products are offered through First Ameritas Life Insurance Corp. of New York, a UNIFI company.
BenchmarkPortal is the source for Contact Center best practices with our Benchmarking, Education and Consulting services. Our mission is to help you run your center more efficiently and effectively. We are still continually growing our database, already the world's largest, for call center metrics by conducting data drives twice a year to have the most up to date information in the industry.
Published: Monday, March 13, 2023
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