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News : Ameyo Collaborates with Instagram to Enhance Business Engagement

#contactcenterworld, @AmeyoCIM

Gurgaon, Haryana, India, July 25, 2020 -- Ameyo announces that it has collaborated with Instagram to provide businesses with a seamless engagement experience with their customers. The addition of Instagram via Channel Addition Framework (CAF), eliminates the need to integrate with a third-party application/platform. This will enable brands to respond to their customer queries in a better way as they will now be able to effectively manage response time and reduce turn-around-time, the company said.

Speaking on the new initiative, Sachin Bhatia, Co-founder, and Global Sales & Marketing Head, Ameyo says that "Businesses are looking to engage with customers on their channels of preference and at the same time keeping a 360-degree view of customers’ journey across channels. Ameyo is happy to bring the channel of choice of young consumers, especially in the online retail and fashion segment to its FusionCX platform."

#contactcenterworld, @AmeyoCIM

Posted by Veronica Silva Cusi, news correspondent
Source: http://bwpeople.businessworld.in


About Ameyo:
Company LogoAmeyo is an Omnichannel customer engagement platform that helps businesses streamline their customer service, customer support, and collection processes. Ameyo's robust platform is available for implementation on-cloud,on-premise, as Hybrid and has pre-built integrations with major industry grade CRMs. Ameyo provides strong omni channel capabilities of Voice, IVR, ACD, dialers, email, chat & social media such as Twitter, Facebook & WhatsApp.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Monday, July 27, 2020

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2020 Buyers Guide Automation

 
1.) 
Agara

Agara is an autonomous virtual voice agent powered by Real-time Voice AI. It is designed to have intelligent conversations with your customers, vendors, and partners without any assistance from human agents. It can handle a wide variety of calls including inbound customer care calls, outbound lead generation calls, appointment scheduling calls, and overdue payment recovery calls.

Agara is available for several industries including banking, insurance, retail, e-commerce, airlines, and telecom. Powered by advanced Real-time Voice AI that understands speech in real-time, automatically determines the right process to follow and guides the caller along in the process with natural conversation.
PH: +1 (512) 333 4634
 
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