Gurgaon, Haryana, India, July 25, 2020 -- Ameyo announces that it has collaborated with Instagram to provide businesses with a seamless engagement experience with their customers. The addition of Instagram via Channel Addition Framework (CAF), eliminates the need to integrate with a third-party application/platform. This will enable brands to respond to their customer queries in a better way as they will now be able to effectively manage response time and reduce turn-around-time, the company said.
Speaking on the new initiative, Sachin Bhatia, Co-founder, and Global Sales & Marketing Head, Ameyo says that "Businesses are looking to engage with customers on their channels of preference and at the same time keeping a 360-degree view of customers’ journey across channels. Ameyo is happy to bring the channel of choice of young consumers, especially in the online retail and fashion segment to its FusionCX platform."
Posted by Veronica Silva Cusi, news correspondent
Ameyo is an Omnichannel customer engagement platform that helps businesses streamline their customer service, customer support, and collection processes. Ameyo's robust platform is available for implementation on-cloud,on-premise, as Hybrid and has pre-built integrations with major industry grade CRMs. Ameyo provides strong omni channel capabilities of Voice, IVR, ACD, dialers, email, chat & social media such as Twitter, Facebook & WhatsApp.
Published: Monday, July 27, 2020
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