News : Ameyo Emerge Migrates to Microsoft Azure Platform
New Delhi, India, July 13, 2016 -- Ameyo Emerge, a cloud based contact centre software built on the platform Ameyo; has migrated to Microsoft Azure to enhance its customer service capabilities.
Ameyo Emerge helps businesses improve their customer experience across multiple channels such as voice, e-mail, chat, social media and SMS. Managing and growing these multiple platforms would have required significant investments in both CAPEX and OPEX.
By migrating to Microsoft cloud, Ameyo Emerge will not only enable faster deployment but also reduce cost of ownership while enhancing scalability and supervision irrespective of location.
"We are committed towards enabling our customers with modern capabilities to scale-up and remain competitive in a dynamic business environment. The availability of Ameyo Emerge on Microsoft Azure reiterates our efforts in realizing the same. It will equip us in building a process-driven and technology-driven business model," said CEO Ameyo Emerge, Bishal Lachhiramka.
"Cloud is enabling businesses across sizes and verticals to increase business growth and create seamless customer experience across channels. With Microsoft Azure, we are happy to provide Ameyo Emerge the hyper-scalability and flexibility required to offer newer, richer, timely and secure experiences, perfectly suited to meet the specific business needs," said Director - Independent Software Vendor Programs Microsoft India, Harish Vaidyanathan.
Posted by Veronica Silva Cusi, news correspondent
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Published: Thursday, July 14, 2016