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News : FabFurnish Implements Ameyo Communication Solution
Gurgaon, Sept 4, 2014 -- Drishti-soft Solutions, Contact Center and Enterprise Software provider, announces that FabFurnish, an Indian brand of home decor implemented Ameyo as their communication solution to transform their customer relationship management.
FabFurnish was in the lookout for a comprehensive solution that was capable of integrating with existing applications and customizable to changing business needs, a solution that would channelize their resources and run operations smoothly.
With Ameyo, FabFurnish aims to deliver customer service by constantly monitoring employee performance and identifying venues for improvement. The executives were persistent on the dexterity of the solution, i.e. to implement changes to adapt to the increasingly demanding customer base without any disruptions.
Mr.Prashant Chaturedi, Senior Manager, Operations says "Here at Fabfurnish, we understand the importance of customers, and we aim to deliver superior experiences to our valuable customers. Ameyo has empowered us in providing consistent quality experience across multiple channels helping us run our business operations smoothly. Ameyo was able to seamlessly integrate with our applications, and provide us with room for customizations enabling us with advanced technology features and tools. "
Posted by Veronica Silva Cusi, news correspondent
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Ameyo is an IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
Published: Monday, September 8, 2014