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News : Ameyo Launches Video Call Center Integration With Technology From Vidyo
Gurgaon, India and Hackensack, NJ, USA, March 10, 2016 -- Ameyo, the call center technology and customer experience provider, launched a new integrated video call center capability powered by technology from Vidyo, Inc., a provider in visual communications and collaboration technology.
By combining their Ameyo solution with the VidyoWorksTM platform, Ameyo customers now have the ability to fully embed the visual communication into any customer experience application, workflow or endpoint. Ameyo is largely catering to its customers in banking, e-commerce, financial services, telecommunications, travel & tourism, healthcare, retail and other industries to meet the demand for online web meetings, technical support, discussions, etc.
"Integrating Vidyo with Ameyo's customer engagement platform will help Vidyo better address mid market customers in South Asia and the Middle East and present new co-sell opportunities globally," said Eran Westman, CEO, Vidyo .
Posted by Veronica Silva Cusi, news correspondent
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Ameyo is an IP-based contact center software that lets you have a personalized interaction with every customer across multiple channels.
About Vidyo, Inc.:
Vidyo, Inc. pioneered Personal Telepresence enabling natural, HD multi-point videoconferences on tablets and smart phones, PCs and Macs, room systems, that interoperate with legacy H.323 and SIP endpoints, telepresence solutions and affordable cloud-based video conferencing as a service solution. The VidyoWorks platform allows solution providers to integrate high quality visual communications into their applications, leveraging H.264 Scalable Video Coding (SVC) and Vidyo’s patented VidyoRouter™ technology.
Published: Monday, March 14, 2016