Gurgaon, India, May 5, 2020 -- Ameyo, an Omnichannel Customer Engagement Technology provider, announced the launch of video-based KYC for businesses to eliminate the need for physical KYC following the latest RBI guidelines issued in Jan 2020.
Ameyo's video KYC is an end-to-end solution with omnichannel capabilities of scheduling and reminding customers to complete the KYC process, thus enabling brands to reduce the drop-offs.
Being a PCI DSS Compliant and ISO 27001 certified company, Ameyo's Video KYC solution uses enterprise-grade security like AES 256 Encryption that will enable Banks, NFBC, and Mobile Wallets to be 100% compliant with RBI guidelines.
"Video KYC is an extremely important part of the customers’ onboarding journey experience," says Bishal Lachhiramka, Co-founder & CEO, Ameyo. Bishal further states on how "Ameyo's Video KYC brings the experience of thousands of engagement use cases and capability of Secure Enterprise delivery to its customers to reduce Drop-offs in the KYC process."
"The recent pandemic has led the organizations to leverage technology and transform the business models to go remote. Ameyo's Video KYC solution will not only help businesses and enterprises become RBI regulatory compliant but will also enable faster customer onboarding remotely," says Sachin Bhatia, Co-founder, and Global Sales and Marketing Head, Ameyo.
Posted by Veronica Silva Cusi, news correspondent
Ameyo is an Omnichannel customer engagement platform that helps businesses streamline their customer service, customer support, and collection processes. Ameyo's robust platform is available for implementation on-cloud,on-premise, as Hybrid and has pre-built integrations with major industry grade CRMs. Ameyo provides strong omni channel capabilities of Voice, IVR, ACD, dialers, email, chat & social media such as Twitter, Facebook & WhatsApp.
Published: Wednesday, May 6, 2020
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.
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